At a Glance
- Tasks: Assist in sports facility operations and provide excellent customer service.
- Company: University of Stirling, a vibrant community focused on sports and wellness.
- Benefits: Flexible hours, team environment, and opportunities for personal development.
- Other info: Work early mornings, evenings, and weekends; great for students seeking flexible part-time work.
- Why this job: Join a dynamic team and make a positive impact on the sports community.
- Qualifications: Strong communication skills and a passion for sports.
The predicted salary is between 12 - 15 £ per hour.
The Post Organisational Structure Reports to: Duty Officer for day-to-day operations and the Operations Manager for additional support.
The Role Based across the range of University of Stirling sports facilities, the Sports Assistant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquiries and provide a responsive sports assistant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.
Additional Information/Special Conditions A working pattern operates and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events. The earliest shift starts at 5.30am and the latest shift ends at 10.30pm. A full-time working week is 36 hours. Sports Attendants will receive a 1 hour, unpaid break for a shift over 6 hours. Sports Attendants are normally expected to work two weekends in three. The successful candidate will be expected to wear uniform. The successful applicants for the full-time post will work on a three week rota. Attendance at staff training (currently on Friday afternoons from 1pm-3pm) is compulsory and part of the shift pattern. Working patterns may be subject to change on completion of University of Stirling Sport’s facility redevelopment.
Description of Duties
- Daily Operations
- To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system.
- To monitor use of all facilities.
- To ensure all equipment and facilities are safe, clean and tidy.
- To promote safe and effective exercise, including supervision of activities in fitness centre and activity areas.
- To undertake portering duties as required, which can include manual handling, in accordance with University policies and practices.
- Customer Care
- To act as a source of information to encourage repeat and new business.
- To act as a point of contact for any customer enquiries.
- To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner.
- To contribute to the development of customer care policies and practices.
- To monitor the safe use of the facilities to ensure that only members and paying customers enjoy the facilities.
- To assist with visits and tours of the facilities when required.
- To participate in resolving and responding to customer queries and feedback until such times as the customer is satisfied.
- To present a friendly, efficient and effective front-of-house service.
- Service Development
- To contribute to the process of continuous improvement.
- To work as part of a team, contribute to and support the work of colleagues.
- Administration
- To assist with daily checks and administrative activities.
- Continuous Improvement
- To attend and participate in regular staff training and development activities relevant to the role.
- To contribute to the continuous development of the service.
- Health, Safety and Security
- To adhere to University policies.
- To follow safe methods of work.
- To follow emergency procedures as outlined and provided in the Emergency Action Plan.
- To ensure other staff adhere to safe methods of work.
- To respond to all incidents and/or accidents and ensure they are followed up by reporting and recording the detail in accordance with agreed procedures and practices.
- To respond promptly to reports of repair and/or damage to equipment or buildings, fixtures and fittings, and assisting with minor repairs where appropriate. This includes keeping a record of the repairs which have been logged with Estates and Campus Services and chasing the repair and/or return of equipment.
- To assist in the maintenance of a safe and hygienic physical environment throughout the sports facilities.
- To ensure all sports facilities and grounds are kept free from rubbish or debris.
- Administering
- To complete all records required accurately and diligently.
- To ensure that a full handover is provided to other sports staff and/or the Duty Officer (when appropriate), to highlight outstanding actions and issues that have arisen during shift.
- To process items of lost property in accordance with University procedures and practices.
- To take delivery and receipt of items of mail when required.
- Communicating
- To communicate effectively with staff and customers.
- Miscellaneous
- To undertake other duties as may be required by the Operations Manager.
Sports Assistant (Part Time) in Stirling employer: ClimateXChange
As a Learning and Teaching Administrator at our esteemed university, you will be part of a vibrant academic community that values collaboration, innovation, and student success. We offer a supportive work culture with opportunities for professional development, ensuring that you can grow your skills while making a meaningful impact on the student experience. Located in a dynamic environment, our institution provides unique advantages such as access to diverse resources and a commitment to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Sports Assistant (Part Time) in Stirling
✨Tip Number 1
Get to know the sports facilities and their operations inside out. Familiarise yourself with the layout, equipment, and services offered. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role!
✨Tip Number 2
Network like a pro! Attend events at the University of Stirling or local sports gatherings. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to show your passion for sports and customer service.
✨Tip Number 3
Practice your customer service skills. Role-play scenarios where you handle inquiries or resolve issues. Being able to demonstrate excellent customer care during interviews will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates about the University of Stirling sports facilities right there.
We think you need these skills to ace Sports Assistant (Part Time) in Stirling
Some tips for your application 🫡
Show Your Customer Care Skills:In your application, highlight any experience you have in customer service. We want to see how you can create a friendly and efficient environment for our customers, just like the role requires!
Be Clear About Your Availability:Since the role involves early mornings, evenings, and weekends, make sure to mention your availability in your application. We appreciate candidates who are flexible and willing to work around our busy schedule.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. We love seeing applicants who understand the role and can connect their skills to what we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ClimateXChange
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of a Sports Assistant. Familiarise yourself with the University of Stirling's sports facilities and their customer service expectations. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Care Skills
Since customer service is key in this role, prepare examples from your past experiences where you've excelled in customer care. Think about how you resolved issues or improved customer satisfaction. Be ready to discuss how you would handle specific scenarios that may arise in the sports facilities.
✨Demonstrate Team Spirit
This position requires working as part of a team, so be prepared to talk about your teamwork experiences. Share instances where you collaborated effectively with others, contributed to group goals, or supported colleagues. Highlighting your ability to work well with others will resonate with the interviewers.
✨Be Ready for Shift Patterns
Understand the working hours and shift patterns mentioned in the job description. Be honest about your availability and willingness to work early mornings, evenings, and weekends. Showing flexibility and commitment to the role will make a positive impression on the interviewers.
