At a Glance
- Tasks: Support communications and admin for SCAPP's professional learning opportunities.
- Company: Join a dynamic team focused on widening access and participation in Scotland.
- Benefits: Flexible part-time hours, hybrid work, and valuable experience in the education sector.
- Other info: Opportunity for growth and involvement in exciting events across Scotland.
- Why this job: Make a difference in education while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for education and community engagement.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Post Following a successful application to the Scottish Funding Council for additional funding, Scotland’s Community of Access and Participation Practitioners (SCAPP), has an exciting opportunity for a part‑time Communications and Administration Assistant to join the team. The role will provide administrative and communications support to the SCAPP Development Manager and SCAPP Learning and Development Coordinator, helping to organise, promote and deliver SCAPP’s professional learning opportunities for the widening access and participation sector in Scotland, and supporting the administration of SCAPP’s steering and working groups. You will report to the SCAPP Learning and Development Coordinator. This is a part time hybrid role (Stirling Campus/home and at event locations as required).
Additional Information: Continuation of the post after 31 July 2027 would be subject to renewal of annual funding from the Scottish Funding Council. Flexibility with working hours will be required on occasion to suit business needs e.g. to support scheduled events. Occasional travel may also be required for events, including, on rare occasions, attendance at evening activities or overnight stays for multi‑day events.
Description of Duties:
- Undertake administrative tasks associated with the organisation, promotion and delivery of all SCAPP’s activities (both online and in person).
- Collate, prepare and proofread content for the newsletter, website, LinkedIn and other SCAPP communications.
- Schedule meetings of all SCAPP’s Steering Group and working groups, including booking rooms, arranging catering and AV requirements, and taking accurate minutes.
- Update and maintain membership records.
- Support the promotion and processing of organisational subscriptions.
- Use financial systems to create purchase orders, process invoices, and carry out other routine financial transactions.
- Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager or SCAPP Development Manager.
SCAPP Communications and Administration Assistant in Stirling employer: ClimateXChange
As a Learning and Teaching Administrator at our esteemed university, you will be part of a vibrant academic community that values collaboration, innovation, and student success. We offer a supportive work culture with opportunities for professional development, ensuring that you can grow your skills while making a meaningful impact on the student experience. Located in a dynamic environment, our institution provides unique advantages such as access to diverse resources and a commitment to excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land SCAPP Communications and Administration Assistant in Stirling
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ClimateXChange and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ClimateXChange and let us see your personality shine through!
We think you need these skills to ace SCAPP Communications and Administration Assistant in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ClimateXChange.
Get Familiar with Our Brand:Before applying, take some time to learn about ClimateXChange and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ClimateXChange
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ClimateXChange.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ClimateXChange will surely appreciate.
