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- Tasks: Lead a dynamic cleaning team to maintain a clean and safe campus environment.
- Company: Join a vibrant institution focused on excellence and teamwork.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in student life while developing leadership skills.
- Qualifications: Strong communication and organisational skills; experience in cleaning preferred.
- Other info: Engage with diverse customers and enjoy a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to Cleaning Supervisors, the role holder will be part of the front line, operational cleaning team and is responsible for maintaining a clean and safe environment across the campus footprint, and for providing leadership and direction to the cleaning staff. This includes monitoring performance of staff, ensuring required high standards are achieved and maintained and providing progress reports to Cleaning Supervisors.
In the summer months, accommodation is commercially available and is a busy period of continuous guest turnover and space preparation. The role holder will regularly interact and communicate with a diverse range of customers, and must at all times, provide an excellent level of customer service, seeking to resolve concerns as swiftly as possible. This includes being part of the frontline response to resident cleanliness concerns, providing educational information and guidance, and seeking to resolve flatmate disputes regarding cleanliness, escalating through the cleaning services management team as appropriate.
The role holder will be expected to work across all buildings and all aspects of the business. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. The role holder will be expected to work on a shift pattern of 5 days over 7 from Monday to Sunday to meet the demands of the business throughout the year. The Cleaning Team Leader will be expected to work flexibly to support service delivery, covering various shift patterns, working across different campus sites, as required to meet business and operational demands.
Cleaning Services Team Leaders are required to oversee and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.
Description of Duties
- To liaise daily with Cleaning Supervisors to understand requirements, concerns, faults, complaints and feedback issues.
- To contribute to daily operational plans, and provide briefings and information to cleaning staff, including ensuring that they are familiar with areas of the estate they need to cover.
- To allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules, using systems to update on sickness or absences.
- To undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard, problem-solving and re-prioritizing tasks as required, ensuring that tasks are completed. Report back to Cleaning Supervisor once completed.
- To be available to cleaning staff by being physically present, checking-in and ensuring that they have what they need on a daily basis to be successful, reporting any concerns to the Cleaning Supervisors.
- To be aware of industry standard cleaning practices and to ensure best practice is implemented.
- To regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Requesting these items through Cleaning Supervisor.
- Monitor provision of summer stock items, reporting misuse, damage or other concerns to the Cleaning Services Supervisors.
- To report incidents in accordance with specified procedures to Cleaning Supervisors.
- To ensure a high level of customer service excellence is provided by all cleaners, and participating in front-line response to ensure a welcoming, inclusive and safe environment.
- To be proactive in providing a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers.
- To provide guidance, information and support to residents in maintaining their spaces, including meeting with students and seeking to resolve concerns (ie. Creating supportive cleaning rotas). Escalating as required through the Cleaning Services team.
- To find daily efficiencies and identify opportunities for further team collaboration and cost savings, with approval from the Cleaning Supervisors and Head of Cleaning Services.
- Any other duties as defined by accommodation services management.
Cleaning Services Team Lead in Stirling employer: ClimateXChange
Contact Detail:
ClimateXChange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Services Team Lead in Stirling
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! As a Cleaning Services Team Lead, you’ll need to demonstrate how you can motivate and manage a team. Share examples from your past experiences where you’ve successfully led a group or resolved conflicts.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if the job is the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Cleaning Services Team Lead in Stirling
Some tips for your application 🫡
Show Your Leadership Skills: As a Cleaning Services Team Lead, we want to see your ability to lead and motivate a team. Share examples from your past experiences where you've successfully managed a team or resolved conflicts. This will show us you're ready for the role!
Highlight Your Customer Service Experience: Customer service is key in this role! Make sure to include any relevant experience you have in providing excellent service. We love candidates who can demonstrate their ability to handle diverse customer interactions with a friendly and professional approach.
Be Proactive in Your Application: We appreciate a proactive attitude! In your application, mention how you've taken initiative in previous roles, whether it’s improving processes or addressing issues before they escalate. This shows us you’re the kind of person who takes charge and gets things done.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at ClimateXChange
✨Know Your Cleaning Standards
Familiarise yourself with industry-standard cleaning practices and be ready to discuss them. This shows that you understand the importance of maintaining high standards and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to monitor performance, provide feedback, and resolve conflicts, as these are key aspects of the role.
✨Customer Service is Key
Be prepared to talk about your approach to customer service. Think of specific instances where you’ve gone above and beyond to resolve issues or improve customer satisfaction, as this will resonate well with the interviewers.
✨Flexibility and Proactivity
Demonstrate your willingness to work flexible hours and adapt to changing demands. Share examples of how you've proactively identified and solved problems in previous roles, which is crucial for this position.
