At a Glance
- Tasks: Own the customer journey, ensuring smooth onboarding and lasting success for clients.
- Company: Join a purpose-driven company tackling climate change with innovative solutions.
- Benefits: Enjoy hybrid working, generous holiday, and a monthly training budget to boost your skills.
- Other info: Dog-friendly office with fun socials and a supportive, inclusive culture.
- Why this job: Make a real impact in financial services while helping clients build climate resilience.
- Qualifications: Experience in financial services or ESG, plus a passion for technology and client support.
The predicted salary is between 60000 - 80000 £ per year.
As a Post‑Sales Solutions Engineer, you’ll own the customer journey from implementation to expansion. You’ll ensure smooth onboarding, robust integrations, and lasting success for our global banking, asset management, private equity and advisory clients.
You will:
- Lead technical onboarding for new clients – integration + data connectivity, configuration, technical validation to drive time‑to‑value in partnership with CSM.
- Deliver client training sessions and knowledge‑sharing workshops as part of onboarding.
- Provide proactive technical support and troubleshooting to customers if not resolved through support, working closely with Product, Engineering and Science as needed.
- Deliver the services and deliverables agreed as part of the customer contract aligned to the agreed scope, timelines, and SLAs.
- Scope Professional Services opportunities with the Professional Services Lead for existing customers and execute on them as per agreed scope, timelines, and SLAs.
- Build strong, trusted relationships with customers that drive renewals and expansions supporting CSMs/AEs with technical validation for expansion use cases as required.
- Analyze client usage patterns and feedback to identify product‑improvement opportunities.
- Delineate between commercial CSM and technical SEs in effective pod structure (banking, REAM etc).
Desirable Skills
- Experience in financial services, ESG or climate‑risk data domains.
- Familiarity with tools such as HubSpot, JIRA or similar.
- Prior exposure to working with geospatial data.
- A genuine passion for helping clients use technology to build climate resilience.
- Flexibility with travel for client visits.
Benefits
- Contribute to a business making purposeful impact related to climate change.
- Monthly training & conference budget to help you upskill and develop your career (£1,000 per year).
- 6 monthly appraisals and 12 monthly pay reviews.
- Pension contribution scheme.
- Hybrid working (3 days/week in office).
- Mental Health and Wellbeing support via Oliva.
- 25 days holiday, plus Bank Holidays, annual 3‑day Christmas‑closure, and half day on your birthday (36.5 days total).
- Optional quarterly socials, dinners, and fun nights out.
- A fully stocked supply of snacks, fruit and refreshments for the days you are in the office.
- Cycle to work scheme via gogeta.
- Enhanced maternity and paternity.
- Pawternity.
- Dog friendly office (official residence of Alfie, Chief Mischief Officer).
EQUAL OPPORTUNITIES
Climate X is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.
Post Sales Solutions Engineer (Contract) employer: Climate X
At Climate X, we pride ourselves on being an exceptional employer that champions a culture of inclusivity and growth. As a Post Sales Solutions Engineer, you'll not only contribute to meaningful climate initiatives but also benefit from a robust training budget, flexible hybrid working arrangements, and a supportive environment that prioritises mental health and wellbeing. With opportunities for professional development and a fun, dog-friendly office atmosphere, you'll find a rewarding career path that aligns with your values and aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Post Sales Solutions Engineer (Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Post Sales Solutions Engineer role. Think about how your experience aligns with their needs, especially around client onboarding and technical support.
✨Tip Number 3
Showcase your passion for helping clients! During interviews, share examples of how you've made a positive impact in previous roles, particularly in tech or financial services. This will resonate well with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Post Sales Solutions Engineer (Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Post Sales Solutions Engineer role. Highlight your experience in financial services and any relevant technical skills that align with our needs. We want to see how you can contribute to our mission!
Showcase Your Technical Skills:Since this role involves technical onboarding and support, don’t shy away from showcasing your technical expertise. Mention any tools like HubSpot or JIRA that you’ve used, and share examples of how you've successfully integrated technology in past roles.
Demonstrate Your Passion:We love candidates who are genuinely passionate about helping clients and making a positive impact on climate change. Share your experiences or projects that reflect this passion, and let us know why you’re excited about this opportunity!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Climate X
✨Know Your Tech Inside Out
As a Post-Sales Solutions Engineer, you'll be dealing with technical onboarding and integrations. Make sure you brush up on the tools mentioned in the job description, like HubSpot and JIRA. Familiarity with geospatial data will also give you an edge, so don’t hesitate to showcase your knowledge during the interview.
✨Showcase Your Client Relationship Skills
Building strong relationships with clients is key in this role. Prepare examples of how you've successfully managed client interactions in the past. Highlight any experiences where you’ve driven renewals or expansions, as this will demonstrate your ability to support Customer Success Managers effectively.
✨Be Ready for Problem-Solving Scenarios
You’ll need to provide proactive technical support and troubleshooting. Think of specific instances where you’ve resolved complex issues or improved processes. This will show your potential employer that you can handle challenges and work closely with Product and Engineering teams.
✨Demonstrate Your Passion for Climate Resilience
Since the company focuses on climate change, it’s important to convey your genuine interest in helping clients use technology for climate resilience. Share any relevant experiences or projects that align with this mission, as it will resonate well with the interviewers and show that you’re a good cultural fit.
