At a Glance
- Tasks: Lead client onboarding, provide technical support, and build strong customer relationships.
- Company: Join Climate X, a purpose-driven tech company backed by top investors.
- Benefits: Enjoy hybrid working, generous holiday, training budget, and mental health support.
- Other info: Be part of a diverse team in a dog-friendly office with fun socials.
- Why this job: Make a real impact on climate resilience while developing your career.
- Qualifications: Experience in financial services or climate-risk data is a plus.
The predicted salary is between 60000 - 80000 £ per year.
About us
Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies, Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City. Demand for Climate X is growing fast, and we need to build our team! You’ll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of.
Our mission
To deepen the understanding of our changing planet and inspire meaningful action.
What we do
We’re helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN’s Sustainable Development Goals (SDG’s). Our team builds cutting-edge, peer-reviewed science and translates that into financial impacts that our customers in the financial services industry use to identify, manage and mitigate those risks. Climate X’s customers include the world’s largest banks, asset managers and insurance companies including CBRE, Virgin Money and Federated Hermes, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $6.5 trillion of assets. Customers choose us thanks to our ecosystem of products that help solve real human problems and drive tangible business benefits. They love our customer-centric mindset, as well as our pace of innovation in the market.
As a Post-Sales Solutions Engineer, you’ll own the customer journey from implementation to expansion. You’ll ensure smooth onboarding, robust integrations, and lasting success for our global banking, asset management, private equity and advisory clients.
You will:
- Lead technical onboarding for new clients - integration + data connectivity, configuration, technical validation to drive time-to-value in partnership with CSM.
- Deliver client training sessions and knowledge-sharing workshops as part of onboarding.
- Provide proactive technical support and troubleshooting to customers if not resolved through support, working closely with Product, Engineering, and Science as needed.
- Deliver the services and deliverables agreed as part of the customer contract aligned to the agreed scope, timelines, and SLAs.
- Scope Professional Services opportunities with the Professional Services Lead for existing customers and execute on them as per agreed scope, timelines, and SLAs.
- Build strong, trusted relationships with customers that drive renewals and expansions supporting CSMs/AEs with technical validation for expansion use cases as required.
- Analyze client usage patterns and feedback to identify product-improvement opportunities.
- Delineate between commercial CSM and technical SEs in effective pod structure.
Desirable Skills:
- Experience in financial services, ESG, or climate-risk data domains.
- Familiarity with tools such as HubSpot, JIRA, or similar.
- Prior exposure to working with geospatial data.
- A genuine passion for helping clients use technology to build climate resilience.
- Flexibility with travel, for client visits.
BENEFITS
- Contribute to a business making purposeful impact related to climate change.
- Monthly training & conference budget to help you upskill and develop your career (£1,000 per year).
- 6 monthly appraisals and 12 monthly pay reviews.
- Pension contribution scheme.
- Hybrid working (3 days/week in office).
- Mental Health and Wellbeing support via Oliva.
- 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!).
- Optional quarterly socials, dinners, and fun nights out.
- A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office.
- Cycle to work scheme via gogeta.
- Enhanced maternity and paternity.
- Pawternity.
- Dog friendly office (official residence of Alfie, Chief Mischief Officer).
EQUAL OPPORTUNITIES
Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.
Post Sales Solutions Engineer (Contract) in London employer: Climate X
Climate X is an exceptional employer, offering a unique opportunity to work at the forefront of climate resilience technology in vibrant London. With a strong commitment to employee growth through monthly training budgets and regular appraisals, our diverse team thrives in a supportive hybrid work environment that prioritises mental health and well-being. Join us to make a meaningful impact on the planet while enjoying a range of benefits, including generous holiday allowances and a dog-friendly office culture.
StudySmarter Expert Advice🤫
We think this is how you could land Post Sales Solutions Engineer (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Climate X on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections and showing your genuine interest in the company.
✨Tip Number 2
Prepare for the technical side of things. Brush up on your knowledge of climate risk data and financial services. Be ready to discuss how your skills can help clients build climate resilience. We want to see that you’re not just a fit for the role, but also passionate about our mission!
✨Tip Number 3
Practice your problem-solving skills! As a Post-Sales Solutions Engineer, you’ll need to troubleshoot and provide support. Think of examples from your past experiences where you’ve successfully resolved issues or improved processes. This will show us you can handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Climate X. Let’s make a positive impact together!
We think you need these skills to ace Post Sales Solutions Engineer (Contract) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for climate resilience and technology shine through. We want to see that you genuinely care about making a positive impact in this field!
Tailor Your Experience:Make sure to highlight any relevant experience you have in financial services, ESG, or climate-risk data. We love seeing how your background aligns with what we do at Climate X!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Climate X
✨Know Your Climate X Stuff
Before the interview, dive deep into Climate X's mission and products. Understand how they help clients manage climate risks and the impact of their technology. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Technical Skills
As a Post-Sales Solutions Engineer, you'll need to demonstrate your technical prowess. Be ready to discuss your experience with onboarding processes, data integration, and any relevant tools like HubSpot or JIRA. Prepare examples of how you've successfully supported clients in the past.
✨Build Rapport with the Interviewers
Climate X values strong relationships, so be personable! Engage with your interviewers, ask them about their experiences, and share your passion for helping clients build climate resilience. A friendly attitude can go a long way in making a lasting impression.
✨Prepare Questions About Their Clients
Think about the types of clients Climate X works with, like banks and asset managers. Prepare insightful questions about their challenges and how you can help address them. This shows you're not just interested in the role but also in contributing to their success.
