At a Glance
- Tasks: Manage macOS devices, implement security policies, and oversee IT support through Zendesk.
- Company: Fast-growing fintech trusted by global financial institutions.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Hands-on role with a focus on automation and proactive security measures.
- Why this job: Join a dynamic team where IT drives innovation and security in a scaling environment.
- Qualifications: Experience with Microsoft Intune, Azure AD, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- Microsoft Intune / MDM Management: Experience managing a macOS device fleet through Intune — enrolment, configuration profiles, patching and app deployment
- Security Policy Implementation: Configuration of Conditional Access and device compliance policies across the estate
- IT Support Management: Track record of managing support tickets via Zendesk, including triage, SLAs and escalation
- Microsoft 365 Administration: Experience with Azure AD / Microsoft Entra ID and day-to-day M365 admin tasks
- Communication Skills: Demonstrated ability to work with both technical and non-technical staff
- Problem Solving: History of resolving complex IT issues quickly and methodically
- Documentation: Experience creating and maintaining IT processes and procedures
- Proactive approach to security and compliance
- Excellence in user support and problem resolution
- Strong documentation and process management
- Ability to balance multiple priorities effectively
- Clear communication with technical and non-technical staff
- (Desirable) Previous experience in a startup or scale-up environment
- (Desirable) Experience with ISO 27001 implementation
- (Desirable) Knowledge of Apple Business Manager / VPP
- (Desirable) ITIL Foundation certification
- (Desirable) Experience with cloud infrastructure security
- (Desirable) Background in IT support ticket management
What the job involves
As IT Manager, you will own Climate X’s device, identity and security estate end-to-end. You will manage our macOS fleet through Microsoft Intune, harden access with Conditional Access and compliance policies, administer Microsoft 365 and Microsoft Entra ID, and run a responsive support function through Zendesk — keeping the business secure, productive and audit-ready as we scale through Series B and beyond. This is a hands-on, security-first role with real breadth.
At a fast-moving scale-up trusted by global financial institutions, IT is not a back-office cost centre — it is what lets the company move quickly without compromising on security. You will be AI-first by default, automating everything that is ready to be automated, so support, provisioning and reporting run on systems rather than manual effort, and your time goes to judgement, security and improvement.
You will report to the Director of Finance & Operations, partner closely with the People and Security functions, and be the go-to owner of how Climate X equips, secures and supports its people.
Design and run the device, identity and security estate expected of a fast-scaling, regulated-adjacent fintech serving global financial institutions. Maintain and extend ISO 27001 controls across IT — producing the evidence and documentation needed to sustain accreditation and pass client security reviews. Establish IT governance, asset management and a clear policy framework as headcount grows across the UK and US.
Own the macOS fleet through Microsoft Intune — enrolment, configuration profiles, patching, app deployment and compliance baselines. Run zero-touch provisioning with Apple Business Manager and Volume Purchase Program (VPP), from automated enrolment to app licensing. Manage the full device lifecycle: procurement, onboarding, refresh, return and secure wipe.
Configure and maintain Conditional Access and device compliance policies across the estate. Administer Microsoft 365 and Microsoft Entra ID (Azure AD) — SSO, MFA, licensing and least-privilege access. Lead joiner/mover/leaver access management and keep the company audit-ready at all times.
Manage IT support end-to-end through Zendesk — triage, SLAs, escalation and resolution. Own technical onboarding and offboarding so new joiners are productive on day one and leavers are de-provisioned cleanly and completely. Track support metrics and turn ticket trends into process improvements and self-serve fixes.
Maintain clear, current IT processes, runbooks and a self-serve knowledge base. Keep an accurate asset and software register, including licensing, renewals and ownership. Automate provisioning, reporting and routine support wherever it creates leverage — using scripting and AI tooling rather than manual effort. Set a bias toward self-service and automation so the function scales with headcount without scaling cost.
IT Manager employer: Climate X
At Climate X, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As an IT Manager, you will play a pivotal role in shaping our security and support landscape while enjoying opportunities for professional growth in a fast-paced scale-up environment. With a strong focus on innovation and automation, we empower our employees to make meaningful contributions that drive our mission forward, all while ensuring a supportive atmosphere that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Climate X values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Climate X might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Climate X!
✨Direct Apply to Climate X
Let's not forget to apply directly through the Climate X website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Climate X.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Climate X. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Climate X
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
