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- Tasks: Manage client accounts and ensure successful partnerships for impactful events.
- Company: Join a mission-driven company focused on sustainability and climate action.
- Benefits: Enjoy flexible remote work, generous leave, and wellness perks.
- Why this job: Make a real difference while working with global leaders in sustainability.
- Qualifications: Four years in account management or sales; CRM skills are a plus.
- Other info: Dynamic hybrid work environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
We are looking for a dynamic team member to support the account management of our partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard. The successful candidate will enjoy and be confident in communicating and engaging with people over the telephone. Excellent communications skills are required along with an interest in climate change and sustainable innovation would also be a major advantage.
You will work closely with conference producers, marketing, sales and operations departments ensuring that the events are a success, the target audience is delivered, and our partners' expectations are met. This is an excellent opportunity to gain valuable hands‐on experience from working on a number of high‐profile international events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes and solution providers.
We are seeking an individual who has a minimum of four years within their career history of duties and responsibilities in an account management, operations, or sales department with a commercial conference or exhibition organizer.
Main duties and responsibilities
- Account management for key clients to ensure client satisfaction and retention
- Conduct onboarding calls with partners
- Create and maintain campaign trackers, outlining deliverables and deadlines
- Create and update key resources and collateral for partners including media packs, tracking links
- Liaise with partners to ensure they are meeting their contractual obligations
- Work collaboratively with internal departments to deliver outstanding client satisfaction
- Create partnership agreements for flagship events – based on templates
- Maintain accurate records of client contact details and engagement
- Collate and distribute inbound leads
- Stay up to date with relevant news and information on key accounts
Requirements
- A minimum of four years in an account management, operations, or sales department with a commercial conference or exhibition organizer
- Passion for sustainability (desirable but not essential)
- Proficient CRM skills
- Immediate / ASAP start – please indicate your notice / availability
Benefits
- 23 days annual leave plus bank holidays
- 10 additional flexible remote working dates after probation
- Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
- Generous and achievable bonus scheme
- Ethical pension plan with the Peoples Pension
- WeWork wellbeing benefits such as yoga sessions and meditation
- Barista, community bar, table tennis, showers, and ability to bring your pet to work
- Benenden Health Scheme
- Opportunity to work with globally recognised sustainability and climate leaders
- Join a rapidly growing, mission‐led company, making a positive impact on our planet
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Business Development
Industries: IT Services and IT Consulting
Client Success Manager (Conferences & Events) in London employer: Climate Action
Contact Detail:
Climate Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (Conferences & Events) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Client Success Manager role.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with hiring managers or during interviews, be confident and articulate. Remember, they want someone who can engage with partners effectively.
✨Tip Number 3
Do your homework on sustainability! Since this role values an interest in climate change, brush up on current trends and innovations. It’ll not only impress your interviewers but also show your passion for the mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Climate Action.
We think you need these skills to ace Client Success Manager (Conferences & Events) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in account management and any relevant skills that align with our focus on partnerships and client satisfaction.
Show Your Passion: We love candidates who are passionate about sustainability and climate change. If you have any personal projects or experiences related to these topics, be sure to mention them in your application to stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll get a chance to explore more about our company culture and values.
How to prepare for a job interview at Climate Action
✨Know Your Clients
Before the interview, research the company’s key clients and partnerships. Understanding their needs and expectations will help you demonstrate your account management skills and show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of liaising with partners, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as engaging and professional.
✨Demonstrate Your Passion for Sustainability
Even though a passion for sustainability is desirable but not essential, it can set you apart. Be prepared to discuss your interest in climate change and any relevant experiences that showcase your commitment to sustainable practices.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations related to client management and event coordination. Think of examples from your past experience where you successfully managed client expectations or resolved conflicts, and be ready to share those stories.
