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- Tasks: Manage client accounts and ensure satisfaction while collaborating on impactful events.
- Company: Join a mission-driven company focused on sustainability and climate action.
- Benefits: Enjoy flexible remote work, generous leave, and wellness perks like yoga and meditation.
- Why this job: Make a real difference by working with global leaders in sustainability.
- Qualifications: Four years in account management or sales, with strong communication skills.
- Other info: Dynamic hybrid work environment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the role: We are looking for a dynamic team member to support the account management of our partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard. The successful candidate will enjoy and be confident in communicating and engaging with people over the telephone. Excellent communication skills are required along with an interest in climate change and sustainable innovation would also be a major advantage. You will work closely with conference producers, marketing, sales and operations departments ensuring that the events are a success, the target audience is delivered, and our partners' expectations are met. This is an excellent opportunity to gain valuable hands-on experience from working on a number of high-profile international events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes and solution providers.
We are seeking an individual who has a minimum of four years within their career history of duties and responsibilities in an account management, operations, or sales department with a commercial conference or exhibition organizer.
Main duties and responsibilities- Account management for key clients to ensure client satisfaction and retention
- Conduct onboarding calls with partners
- Create and maintain campaign trackers, outlining deliverables and deadlines
- Create and update key resources and collateral for partners including media packs, tracking links
- Liaise with partners to ensure they are meeting their contractual obligations
- Work collaboratively with internal departments to deliver outstanding client satisfaction
- Create partnership agreements for flagship events – based on templates
- Maintain accurate records of client contact details and engagement
- Collate and distribute inbound leads
- Stay up to date with relevant news and information on key accounts
- A minimum of four years in an account management, operations, or sales department with a commercial conference or exhibition organizer
- Passion for sustainability (desirable but not essential)
- Proficient CRM skills
- Immediate / ASAP start – please indicate your notice / availability
- 23 days annual leave plus bank holidays
- 10 additional flexible remote working dates after probation
- Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
- Generous and achievable bonus scheme
- Ethical pension plan with the Peoples Pension
- WeWork wellbeing benefits such as yoga sessions and meditation
- Barista, community bar, table tennis, showers, and ability to bring your pet to work
- Benenden Health Scheme
- Opportunity to work with globally recognised sustainability and climate leaders
- Join a rapidly growing, mission-led company, making a positive impact on our planet
Client Success Manager (Conferences & Events) employer: Climate Action
Contact Detail:
Climate Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (Conferences & Events)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Client Success Manager role.
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to introduce yourself to someone important. Have a quick, engaging summary of your experience and passion for sustainability ready to go. This will help you stand out when chatting with potential employers or partners.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems or account management, make sure to highlight that in conversations. Share specific examples of how you’ve successfully managed client relationships or contributed to event success in the past.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our mission-led team. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Client Success Manager (Conferences & Events)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in account management and any relevant skills that align with our focus on partnerships and client satisfaction.
Show Your Passion: We love candidates who are passionate about sustainability and climate change! If you have any personal projects or experiences related to this, be sure to mention them in your application to stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Climate Action
✨Know Your Partners
Before the interview, research the company’s key partners and their expectations. Understanding their goals and how they align with your role as a Client Success Manager will show that you’re proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your ability to engage over the phone, as this is crucial for managing client relationships.
✨Demonstrate Your Passion for Sustainability
Even though a passion for sustainability is desirable but not essential, it can set you apart. Be prepared to discuss your views on climate change and sustainable innovation, and how they relate to the events you’ll be managing.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations with clients or internal teams. Think of examples from your past experience where you successfully managed client expectations or resolved conflicts, and be ready to share these stories.