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- Tasks: Manage client accounts and ensure satisfaction while collaborating with various teams.
- Company: Join a mission-driven company focused on sustainability and climate innovation.
- Benefits: Enjoy flexible remote work, generous leave, and wellness perks.
- Why this job: Make a positive impact while gaining hands-on experience in high-profile international events.
- Qualifications: Four years in account management or sales; CRM skills preferred.
- Other info: Work in a vibrant environment with opportunities to connect with global leaders.
The predicted salary is between 36000 - 60000 £ per year.
About the role: We are looking for a dynamic team member to support the account management of our partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard. The successful candidate will enjoy and be confident in communicating and engaging with people over the telephone. Excellent communication skills are required, along with an interest in climate change and sustainable innovation, which would also be a major advantage. You will work closely with conference producers, marketing, sales, and operations departments ensuring that the events are a success, the target audience is delivered, and our partners' expectations are met. This is an excellent opportunity to gain valuable hands-on experience from working on a number of high-profile international events attended by senior representatives of regional, UN agencies, international and regional NGOs, investors and donors, research institutes, and solution providers.
Main duties and responsibilities include but are not limited to:
- Account management for key clients to ensure client satisfaction and retention
- Conduct onboarding calls with partners
- Create and maintain campaign trackers, outlining deliverables and deadlines
- Create and update key resources and collateral for partners including media packs, tracking links
- Liaise with partners to ensure they are meeting their contractual obligations
- Work collaboratively with internal departments to deliver outstanding client satisfaction
- Create partnership agreements for flagship events – based on templates
- Maintain accurate records of client contact details and engagement
- Collate and distribute inbound leads
- Stay up to date with relevant news and information on key accounts
The successful applicant will have the following qualities:
- A minimum of four years in an account management, operations, or sales department with a commercial conference or exhibition organiser
- Passion for sustainability (desirable but not essential)
- Proficient CRM skills
- Immediate / ASAP start - please indicate your notice / availability
What we offer:
- 23 days annual leave plus bank holidays
- 10 additional flexible remote working dates after probation
- Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
- Generous and achievable bonus scheme
- Ethical pension plan with the Peoples Pension
- WeWork wellbeing benefits such as yoga sessions and meditation
- Barista, community bar, table tennis, showers, and ability to bring your pet to work
- Benenden Health Scheme
- Opportunity to work with globally recognised sustainability and climate leaders
- Join a rapidly growing, mission-led company, making a positive impact on our planet
Client Success Manager employer: Climate Action
Contact Detail:
Climate Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around sustainability. Show them you’re not just a fit for the role, but also for their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows you’re keen and professional, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our mission-driven team.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in account management and any relevant skills that match our job description. We want to see how you can bring value to our team!
Show Your Passion: If you have a passion for sustainability, let it shine through in your application! Mention any relevant experiences or projects that demonstrate your interest in climate change and sustainable innovation. We love candidates who share our mission!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, just like we do with our partners!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Climate Action
✨Know Your Partners
Before the interview, research the company’s key partners and their expectations. Understanding their goals and how they align with your potential role will show that you’re proactive and genuinely interested in client success.
✨Showcase Your Communication Skills
Since this role involves a lot of liaising over the phone, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as engaging and approachable.
✨Demonstrate Your Passion for Sustainability
Even if it’s not essential, showing a genuine interest in climate change and sustainable innovation can set you apart. Prepare examples of how you’ve engaged with sustainability in your previous roles or personal life to illustrate your commitment.
✨Be Ready to Discuss Collaboration
This position requires working closely with various departments. Think of specific instances where you successfully collaborated with others to achieve a common goal. Highlighting your teamwork skills will reassure the interviewers that you can thrive in a dynamic environment.
