At a Glance
- Tasks: Ensure guest safety, manage late check-ins, and prepare for breakfast service.
- Company: Join a vibrant team at The Cliftonville, part of the City Pub Group.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and generous discounts.
- Why this job: Be part of creating memorable experiences in a stunning seaside location.
- Qualifications: Passion for customer service, excellent communication skills, and attention to detail.
- Other info: Great career progression opportunities and training available.
The predicted salary is between 22000 - 26000 £ per year.
We are a collective of like-minded, guest-focused individuals. Our mission is to craft memorable experiences and lasting memories, delivered with warm, genuine & generous hospitality. As part of the City Pub Group/Youngs portfolio, we offer unrivalled benefits, development opportunities & progression pathways for our team. The Cliftonville is a venue for all to love - exceptional locally sourced food delivered with heart, 30 boutique bedrooms with unrivalled sea views & a burgeoning weddings and events business. Just a short stroll from the beach, the pier and the town centre, we have a lot to shout about and to be proud of.
What We Offer Our Night Porters:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Night Porter:
As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail. Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will also set up for breakfast service and carry out any health and safety checks and audits as necessary.
Night Porter employer: Cliftonville
Contact Detail:
Cliftonville Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Show up in person! If you're nearby, pop into the venue and introduce yourself. A warm smile and a genuine interest can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of the role. Brush up on your customer service skills and be ready to share examples of how you've gone above and beyond for guests in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through. We want to see the real you, so don’t be afraid to inject a bit of warmth and character into your words!
Highlight Relevant Experience: Make sure to mention any previous experience in hospitality or similar roles. We’re looking for someone who understands the importance of exceptional customer service, so share those stories that showcase your skills!
Be Detail-Oriented: As a Night Porter, having an eye for detail is crucial. In your application, emphasise your attention to detail and how it has helped you in past roles. This will show us you’re the right fit for maintaining our high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with us at The Cliftonville!
How to prepare for a job interview at Cliftonville
✨Know the Venue Inside Out
Before your interview, take some time to research The Cliftonville and its offerings. Familiarise yourself with the menu, the types of events they host, and their unique selling points. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your friendly personality and how you handle challenging situations with grace and professionalism.
✨Demonstrate Your Attention to Detail
The job requires an impeccable eye for detail, so be ready to discuss how you ensure high standards in your previous roles. You might want to mention specific instances where your attention to detail made a difference, whether it was in maintaining cleanliness or ensuring guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work independently. Think about potential night-time challenges you might face as a Night Porter and how you would handle them. This will demonstrate your readiness for the role and your proactive approach.