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- Tasks: Be the welcoming face for clients and their pets, handling calls and appointments.
- Company: Join Clifton Villa, a passionate veterinary practice dedicated to pet care.
- Benefits: Enjoy 5 weeks' leave, staff discounts, and extensive training opportunities.
- Why this job: Make a real impact in pet care while growing your skills in a supportive team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Flexible shifts with a mix of early and late hours, plus Saturday half days.
The predicted salary is between 24000 - 36000 £ per year.
Full-time Veterinary Receptionist – Clifton Villa, Newquay / Part-time Veterinary Receptionist Clifton Villa, Truro
Hours: 35.8 per week / 19 hours per week
Contract: Permanent
Shift Pattern: A mix of early and late shifts on a rota basis, plus 1 in 5 Saturday half days. Full-time position with a mix of early and late shifts, plus ¼ Saturday half days. Part-time position.
Are you passionate about making pets a priority?
At Clifton Villa Veterinary Practice, part of the CVS Group, we share your passion! We\’re looking for 2 warm, welcoming, and highly motivated individuals to join our friendly reception team in beautiful Newquay. We have one full-time position at Newquay and a part-time position at Truro.
As a Veterinary Receptionist, you will be the first friendly face our clients see when they walk through our doors, and the reassuring voice they hear on the phone. You\’ll play a vital role in making every client and pet feel valued, supported, and cared for from the moment they arrive.
About the role:
Your day-to-day duties will include:
- Welcoming clients and their pets with warmth and professionalism
- Answering phones, responding to emails, and booking appointments
- Registering new clients and updating records accurately
- Dispensing medications and completing insurance forms
- Processing payments and supporting debt control
- Handling potentially sensitive or distressing situations with empathy and discretion
- Being a key part of our client care journey and helping the practice run smoothly
Why join Clifton Villa?
Here at Clifton Villa, we strive for excellence in everything we do. We want our team members to feel proud of where they work and to have opportunities to get involved beyond their day-to-day tasks. From being a driving force in customer care, to acting as wellbeing champions, to contributing to new ideas for improving our services— we\’re always looking for ways to grow for the benefit of our patients, clients, and colleagues.
You\’ll also have the opportunity to participate in CVS-wide projects and access extensive CPD opportunities to develop your skills and career with us.
What we\’re looking for in our next Receptionist:
- Previous receptionist experience is essential (veterinary experience is a bonus)
- A confident communicator with empathy and professionalism
- Resilient in challenging situations, with strong problem-solving skills
- Excellent customer service skills and a team-player attitude
- Proficiency in Microsoft Office and database systems
What we offer you:
- Salary in line with NMW
- 5 weeks\’ annual leave plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount on veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- Opportunities to get involved in CVS projects and wellbeing initiatives
- Extensive CPD for professional growth
Please note, we are unable to accept applications from candidates without the Right to Work in the UK, as sponsorship is not available for this role.
If you\’re ready to be the friendly face that welcomes our clients and the heart of our customer care, apply today! #J-18808-Ljbffr
Veterinary Receptionist employer: Clifton Villa (Newquay)
Contact Detail:
Clifton Villa (Newquay) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and procedures. This will not only help you communicate effectively with clients but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to discuss these experiences will highlight your resilience and problem-solving abilities, which are crucial for this position.
✨Tip Number 3
Research Clifton Villa Veterinary Practice and its values. Understanding their commitment to client care and team collaboration will allow you to tailor your conversations and show that you're a great fit for their culture.
✨Tip Number 4
Network with current or former veterinary receptionists if possible. They can provide insights into the role and the work environment, which can be invaluable when preparing for your interview.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles. Emphasise skills like customer service, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to handle sensitive situations with empathy. Mention specific experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as proficiency in Microsoft Office and database systems. Provide examples of how you've used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clifton Villa (Newquay)
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will resonate well with the interviewers at Clifton Villa, who are looking for someone who genuinely cares about making pets a priority.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and confident communication, both verbally and in writing. Be prepared to discuss how you've handled challenging situations in the past, showcasing your empathy and professionalism.
✨Highlight Relevant Experience
If you have previous receptionist experience, especially in a veterinary setting, make sure to highlight this. Discuss specific tasks you've performed that relate to the job description, such as booking appointments or handling sensitive situations with care.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with distressed pet owners or managing a busy reception area. Think through your responses ahead of time, focusing on your problem-solving skills and ability to remain calm under pressure.