At a Glance
- Tasks: Manage patient calls, appointments, and confidential information in a busy GP practice.
- Company: Join Clifton Rise Family Practice, a supportive and community-focused healthcare team.
- Benefits: Flexible part-time hours, valuable experience in healthcare, and a friendly work environment.
- Other info: Opportunity to grow in a dynamic primary care environment with a focus on patient care.
- Why this job: Make a difference in patients' lives while gaining essential skills in a healthcare setting.
- Qualifications: GCSE English and Maths at grade 4 or above; prior GP practice experience preferred.
The predicted salary is between 11.7 - 14.3 £ per hour.
Clifton Rise Family Practice wants a part-time medical receptionist and administrator to handle reception and back-office work for its GP practice team. Duties centre on patient calls and visits, appointment booking, care navigation and triage, and repeat prescriptions, alongside Docman document processing and record filing. The post stands out for its primary care setting, with the holder directing non-clinical requests to clinicians and handling confidential patient information.
What the job involves:
- Provide front-line reception to patients and visitors by phone, in person and online
- Book, amend and cancel appointments in line with Practice procedures
- Carry out care navigation and non-clinical triage, escalating urgent requests to clinicians
- Process repeat prescription requests and issue completed prescriptions after identity checks
- Process incoming clinical and administrative correspondence through Docman, including scanning, indexing and workflow
- Take and relay telephone messages and transfer calls
- Maintain accurate electronic patient records and file documents correctly
- Open, sort and distribute incoming post
- Prepare letters, forms, documents and reports for clinicians and management
- Support the Practice recall and call/recall systems
- Provide reception cover and support colleagues during busy periods and staff absence
- Maintain patient confidentiality and information governance standards at all times
What’s required:
Qualifications:
- GCSE English and Maths at grade 4 (C) or above, or equivalent
Experience:
- Previous experience in a GP practice, NHS or healthcare setting
- Previous experience as a medical receptionist, administrator or in a similar role
- Experience using EMIS Web or a similar clinical system
- Experience using Docman, including document processing and workflow management
- Experience dealing with patients face-to-face and by telephone
- Experience managing appointments and patient enquiries
Skills & knowledge:
- Experience handling confidential and sensitive information
- Good written and spoken English
- Basic IT and computer literacy
Nice to have:
- Experience of care navigation and patient signposting
- Experience processing repeat prescription requests
- Experience supporting patient recall and call/recall systems
- Experience working in a busy primary care environment
- Customer service, administration or business administration qualification
- Relevant healthcare or NHS administration training
- Care navigation or similar primary care training
Part Time Medical Receptionist/Admin in London employer: Clifton Rise Family Practice
Clifton Rise Family Practice is an attractive employer due to its commitment to patient care and a collaborative work culture. Employees enjoy opportunities for professional growth and are part of a team that values confidentiality and efficiency in healthcare delivery.
Contact Details:
Clifton Rise Family Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Medical Receptionist/Admin in London
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Part Time Medical Receptionist/Admin in London
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Clifton Rise Family Practice, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Clifton Rise Family Practice
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Clifton Rise Family Practice.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Clifton Rise Family Practice.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Clifton Rise Family Practice can really resonate with interviewers and show your commitment to the field.
