Job summary
The Clift Surgery is looking for a friendly, organised and reliable Patient Services Co-ordinator to join our team.
This is an important and varied role, providing a welcoming first point of contact for our patients while supporting the practice across reception, administration and dispensary services.
Main duties of the job
As a Patient Services Co-ordinator, you will-
- Welcome and assist patients, carers and visitors.
- Answer telephone calls and deal with patient enquiries.
- Manage appointment and patient requests.
- Process e-consults and direct patients to the appropriate service.
- Support repeat prescription and medication requests.
- Assist with dispensary duties, including serving patients, stock management and medication-related administration.
- Carry out general administrative and workflow tasks using systems such as EMIS and Docman.
- Maintain accurate records and patient confidentiality.
- Work closely with doctors, nurses, dispensary staff and the wider practice team.
- Support colleagues during busy periods and help ensure the practice runs safely and efficiently.
About us
This is an excellent opportunity to become part of a supportive rural practice team in a varied role where no two days are quite the same.
You will have the opportunity to develop your skills across patient services, administration and dispensary work while making a real difference to the experience of our patients.
If you are organised, caring, professional and enjoy working as part of a team, we would love to hear from you.
Job responsibilities
JOB TITLE- Patient Services Co-ordinator
REPORTS TO- Operations Management Team
JOB PURPOSE
To provide a friendly, professional and efficient service to patients while supporting the practice with reception, administration and dispensary duties.
The post-holder will be one of the first points of contact for patients and will help ensure the practice operates safely, efficiently and smoothly.
Key responsibilities
Patient Services and Reception
- Welcome and assist patients, carers and visitors in a polite, calm and respectful manner.
- Answer telephone calls and deal with patient enquiries.
- Manage appointment requests, telephone consultations, home visit requests and other patient requests in line with practice procedures.
- Process medication and repeat prescription requests appropriately.
- Process e-consults and direct patients to the appropriate service or healthcare professional.
- Take accurate messages and ensure information is passed to the appropriate member of staff.
- Maintain patient confidentiality at all times.
- Provide a professional, inclusive and non-judgemental service to all patients.
Dispensary
- Serve patients collecting their medication in a polite and professional manner.
- Process prescription charges and handle payments accurately.
- Process repeat prescription requests as authorised.
- Carry out medication bagging and other dispensary duties once fully trained and authorised.
- Receive deliveries and maintain medication and stock levels.
- Keep the dispensary and reception areas clean, tidy and organised.
- Deal with uncollected medication and returns to stock in accordance with practice procedures.
- Answer general medication queries and refer clinical or dispensing queries to the appropriate qualified member of staff.
- Liaise with pharmacies, suppliers and other organisations when required.
- Maintain accurate dispensary records and use practice systems, including EMIS.
No restricted dispensary or medication duties will be undertaken until the post-holder has completed the required training and received appropriate authorisation.
Administration
- Carry out general administrative and clerical duties.
- Process post, correspondence, filing, scanning and data entry.
- Maintain accurate patient records.
- Complete workflow tasks using EMIS, Docman and other practice systems.
- Provide administrative support to clinical and non-clinical staff.
- Assist with audits, data collection, monitoring and quality improvement activities when required.
Person Specification
Experience
Essential
- We are looking for someone who is-
- Friendly, approachable and professional.
- Organised and able to manage a busy workload.
- A good communicator who enjoys working with people.
- Calm and respectful when dealing with patients, including those who may be distressed or require additional support.
- Reliable and able to work effectively as part of a team.
- Comfortable using computers and learning new systems.
- Able to maintain confidentiality and work with sensitive information.
- Flexible and willing to support different areas of the practice when required.
Employer details
Employer name: Clift Surgery
Address: Clift Surgery, Minchens Lane, Bramley, TADLEY, Hampshire, RG26 5BH, United Kingdom
Employer's website: Apply through our website
Employer contact details
For questions about the job, contact: Sharon Longyear
sharon.longyear1@nhs.net
01256881228
Details
Date posted: 06 October 2026
Pay scheme: Other
Salary: £12.71 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: A3999-26-0000
Job locations: Clift Surgery, Minchens Lane, Bramley, TADLEY, Hampshire, RG26 5BH, United Kingdom
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