At a Glance
- Tasks: Lead customer-facing operations and ensure top-notch service in a vibrant theatre environment.
- Company: Join Trafalgar Entertainment, a dynamic leader in live entertainment with iconic venues.
- Benefits: Enjoy discounted theatre tickets, flexible hours, and access to mental health resources.
- Other info: Be part of a growing company that values creativity, collaboration, and excellence.
- Why this job: Make a real impact in the heart of Southend's cultural scene while driving success.
- Qualifications: Experience in retail or hospitality with strong leadership and customer service skills.
The predicted salary is between 34000 - 41000 £ per year.
Location: Southend
Contract: Full Time
Hours: 40 hours per week
Annual Leave: 33 days per annum (incl public bank holidays)
Salary: £34,000 to £41,000 per annum
With a strong customer and commercial focus, the Customer Experience Manager at Southend Theatres will have the desire and ability to drive success in one of the UK’s busiest entertainment, event, food and drink businesses. Highly visible and operational, the Customer Experience Manager leads all customer-facing operations ensuring high levels of customer service alongside super-efficiency and commercial success. This is an operational, hands-on post which will also act as duty manager as required.
About You:
- Commercially savvy and enthusiastic, you influence others by leading from the front.
- You are a visible and hands-on leader with broad knowledge of theatre, events, and food and drink operations within a highly commercial environment.
- You are energetic, resilient, proactive, and results-focused, bringing a creative, self-motivated, and engaging approach to leadership.
- As a dynamic leader, you motivate teams to perform at their best.
- You have experience in other retail or hospitality sectors, with a strong understanding of how these transferable skills apply within a fast-paced, customer-driven live entertainment environment.
- You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision-making.
- You have a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity.
- You thrive in a large corporate organisation and demonstrate strong leadership skills, with the ability to support and manage large teams while consistently delivering results.
- You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners.
- You are adaptable to changing business needs and remain calm, focused, and effective in fast-paced, high-pressure environments.
- You have proven experience in people management, including recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.
About Trafalgar Entertainment:
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment.
We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
For You:
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Flexible hours
- Access to mental health resources
- And much more...
Customer Experience Manager in Southend-on-Sea employer: Cliffs Pavilion
At Trafalgar Entertainment, we pride ourselves on being a vibrant and dynamic employer, offering the Customer Experience Manager an exciting opportunity to lead in one of the UK's busiest entertainment venues. With a strong focus on employee growth, we provide extensive training and development plans, flexible working hours, and a supportive work culture that values creativity and collaboration. Join us in Southend-on-Sea, where you can enjoy discounted theatre tickets and access mental health resources while making a meaningful impact in the live entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research Southend Theatres, their events, and their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience management. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Southend Theatres.
We think you need these skills to ace Customer Experience Manager in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that energy to the role of Customer Experience Manager and make a real difference in our theatres.
Highlight Your Leadership Skills:Make sure to showcase your leadership experience in your application. We’re looking for someone who can motivate teams and drive results, so share examples of how you've successfully led teams in the past.
Be Specific About Your Experience:Use concrete examples from your previous roles to demonstrate your commercial awareness and operational efficiency. We love seeing how your skills from retail or hospitality can translate into the live entertainment environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity at Southend Theatres.
How to prepare for a job interview at Cliffs Pavilion
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience looks like in the live entertainment sector. Research Southend Theatres and think about how you can enhance their customer service. Be ready to share specific examples from your past roles where you've successfully improved customer satisfaction.
✨Show Off Your Leadership Skills
As a Customer Experience Manager, you'll need to lead by example. Prepare to discuss your leadership style and how you've motivated teams in high-pressure environments. Think of a time when you turned a challenging situation into a success story and be ready to share it.
✨Demonstrate Commercial Savvy
This role requires a strong commercial focus, so brush up on your knowledge of profitability and operational efficiency. Be prepared to discuss how you've made decisions that positively impacted the bottom line in previous positions. Use numbers and results to back up your claims!
✨Be Adaptable and Resilient
The live entertainment industry can be unpredictable, so show that you can stay calm under pressure. Think of examples where you've had to adapt quickly to changing circumstances or manage a crisis effectively. Highlight your problem-solving skills and how they can benefit Southend Theatres.
