At a Glance
- Tasks: Lead customer-facing operations and ensure top-notch service in a vibrant entertainment environment.
- Company: Join Trafalgar Entertainment, a dynamic leader in live entertainment with iconic venues.
- Benefits: Enjoy discounted theatre tickets, flexible hours, and access to mental health resources.
- Other info: Be part of a fast-growing company with excellent career development opportunities.
- Why this job: Make a real impact in the heart of Southend's cultural scene while driving success.
- Qualifications: Experience in retail or hospitality with strong leadership and customer service skills.
The predicted salary is between 34000 - 41000 £ per year.
Location: Southend
Contract: Full Time
Hours: 40 hours per week
Annual Leave: 33 days per annum (incl public bank holidays)
Salary: £34,000 to £41,000 per annum
Southend Theatres is at the heart of Southend-on-Sea's cultural life, featuring the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.
About This Role: With a strong customer and commercial focus, the Customer Experience Manager will drive success in one of the UK's busiest entertainment, event, food and drink businesses. This operational, hands-on post will also act as duty manager as required, leading all customer-facing operations to ensure high levels of customer service alongside super-efficiency and commercial success.
About You: You are commercially savvy and enthusiastic, influencing others by leading from the front. As a visible and hands-on leader with broad knowledge of theatre, events, and food and drink operations, you are energetic, resilient, proactive, and results-focused. You bring a creative, self-motivated, and engaging approach to leadership, motivating teams to perform at their best. You have experience in retail or hospitality sectors, understanding how these transferable skills apply within a fast-paced, customer-driven live entertainment environment. You are driven by improving profitability and operational efficiency, supported by strong commercial awareness and sound decision-making. You possess a strong customer service ethos and a genuine commitment to delivering an excellent experience at every opportunity. You thrive in a large corporate organisation, demonstrating strong leadership skills while managing large teams and consistently delivering results. You communicate with professionalism and confidence, maintaining an excellent manner when dealing with the public, colleagues, stakeholders, and industry partners. You are adaptable to changing business needs and remain calm, focused, and effective in fast-paced, high-pressure environments. Proven experience in people management includes recruitment, appraisals, training and development, workforce planning and deployment (rotas), and performance management.
About Trafalgar Entertainment: Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content, and providing great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O'Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre. Trafalgar Theatres operates 21 venues, including the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We are growing fast, confident in what we do, and ambitious about the future. There has never been a better time to get onboard. We are passionate about entertainment, audiences, and the live experience, valuing Creativity, Collaboration, Excellence, and Respect.
For You:
- Discounted theatre tickets
- Training and development plans
- Hundreds of savings across retailers with TE&ME
- Flexible hours
- Access to mental health resources
- And much more...
Eligibility criteria applies.
Customer Experience Manager in Chelmsford employer: Cliffs Pavilion
Trafalgar Entertainment is an exceptional employer, offering a vibrant work culture at Southend Theatres where creativity and collaboration thrive. As a Customer Experience Manager, you will benefit from extensive training and development opportunities, flexible hours, and discounted theatre tickets, all while leading a passionate team in one of the UK's busiest entertainment venues. With a commitment to excellence and respect, Trafalgar Entertainment fosters an environment that supports employee growth and well-being, making it an ideal place for those seeking meaningful and rewarding careers in live entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Chelmsford
✨Tip Number 1
Get to know the company inside out! Research Southend Theatres and Trafalgar Entertainment. Understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for roles.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and leadership. Think about your past experiences and how they align with the role. We want you to shine and show off your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Southend Theatres. Good luck!
We think you need these skills to ace Customer Experience Manager in Chelmsford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for live entertainment shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Manager role. Highlight your relevant experience in customer service and leadership, and don’t forget to mention any specific achievements that demonstrate your ability to drive success in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Southend Theatres!
How to prepare for a job interview at Cliffs Pavilion
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience looks like in the live entertainment sector. Research Southend Theatres and think about how you can enhance their customer service. Be ready to share specific examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Leadership Style
As a Customer Experience Manager, you'll need to lead by example. Prepare to discuss your leadership approach and how you've motivated teams in high-pressure environments. Think of a time when you turned a challenging situation into a success story and be ready to share it.
✨Demonstrate Commercial Savvy
This role requires a strong commercial focus, so brush up on your knowledge of profitability and operational efficiency. Be prepared to discuss how you've made decisions that positively impacted the bottom line in previous positions, especially in retail or hospitality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them. Practising your responses will help you stay calm and focused during the interview.
