At a Glance
- Tasks: Lead the Strategic Core Resource Hub, ensuring top-notch support for clients.
- Company: Join Clifford Chance, a leading global law firm committed to inclusivity.
- Benefits: Enjoy hybrid working, competitive benefits, and a supportive work environment.
- Other info: Be part of a diverse team that values equality and personal growth.
- Why this job: Make a real impact in client growth and strategic development.
- Qualifications: Experience in client relations or business development, with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
This job is with Clifford Chance, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The role will lead the implementation, management and ongoing evolution of the Strategic Core Resource Hub, ensuring it provides an effective, scalable and commercially focused support model for the Firm's Strategic Core clients. The role will be responsible for overseeing governance of the Strategic Core Resource Hub and quality assurance of CDC-delivered support, while continuously improving the experience for partners accessing support through the hub. Working closely with the Senior Operations Lead responsible for the operational hubs, the role will ensure the Strategic Core model is delivered consistently and effectively while remaining responsive to the needs of partners and the business.
Key Responsibilities
- Strategic Core Resource Hub Leadership
- Lead the implementation, management and ongoing development of the Strategic Core Resource Hub, ensuring it delivers a consistent, high-quality and commercially relevant support model for Strategic Core clients.
- Work closely with the Senior Operations Executive Manager responsible for the operational hubs to ensure effective delivery processes, clear ownership, appropriate resourcing and a seamless partner experience.
- Represent the needs of partners using the Resource Hub, ensuring the service remains intuitive, accessible and responsive.
- Use partner feedback, utilisation data and business insights to identify opportunities to improve service delivery, user experience, tools and resources supporting the Strategic Core model.
- Act as the senior point of oversight for the Strategic Core support model, ensuring it remains practical, scalable and aligned to the objectives of the Strategic Core client category.
- Work closely with Strategic Account Management colleagues and specialist teams to ensure alignment and consistency of approach where appropriate.
- Triage and prioritisation of CDC support
- Assess requests against the agreed service catalogue and determine the most appropriate route of support.
- Determine appropriate prioritisation of CDC-supported requests, balancing partner needs, client importance, commercial opportunity and available resource.
- Manage requests that fall outside scope, consulting with partners and BD colleagues to redirect them to the appropriate resource or to agree a pragmatic way forward.
- Monitor demand across the Strategic Core population to identify trends, capacity pressures and areas where the service catalogue may need to evolve.
- Quality assurance and partner consultation
- Quality assure CDC outputs before they are shared with partners or used in client-facing contexts, ensuring they are accurate, commercially relevant, well-structured and aligned to the required client experience.
- Consult with partners and lawyers requesting support to clarify objectives, refine the brief and ensure the final output is fit for purpose.
- Act as the escalation point for quality issues, unclear briefs and matters requiring judgement on scope, prioritisation or service delivery, resolving issues pragmatically and collaboratively.
- Ensure the CDC outputs produced through the hub reflect the Firm's standards for strategic account management, commercial insight and client-facing excellence.
- Relationship collateral, MI and panel activation support
- Oversee CDC support for relationship meeting collateral, management information and other account management materials, ensuring outputs are tailored, commercially relevant and aligned to partner needs.
- Oversee support for panel-related activities, ensuring partners have access to the materials, insight and practical assistance required to meet panel commitments.
- Commercial insight and client growth enablement
- Bring strong commercial understanding to the role, helping partners frame support requests around client priorities, growth potential and the Firm's strategic objectives.
- Help partners connect available resources - including templates, research, commercial analysis, dashboards and self-serve tools - to the commercial questions they are trying to answer.
- Ensure the Strategic Core Resource Hub supports disciplined client growth, rather than becoming a general administrative support function.
- Governance, Performance and Service Oversight
- Work closely with the Senior Operations Lead to monitor service performance and opportunities to enhance the CDC-supported elements of the Resource Hub.
- Monitor utilisation, demand patterns, turnaround times and stakeholder feedback to identify risks, capacity pressures and areas requiring intervention.
- Provide insight and recommendations to the Head of Client Growth and Strategic Clients on service performance, resourcing requirements and opportunities to enhance the Strategic Core support model.
- Ensure tools, guidance, playbooks and supporting documentation remain current and aligned with the agreed operating model.
- Identify opportunities to evolve the service catalogue via AI and lead on the design and implementation of this.
Qualifications
- Extensive client relationship role or business development role aligned with client growth or similar.
- Ideally experience of setting up or managing an operational hub or offshore resource team.
- Excellent collaboration and relationship-building skills.
- Exceptional communication and presentation skills.
- Excellent influencing and stakeholder management skills.
- Excellent commercial analytic skills.
- Experience building AI agents or designing AI enabled processes and resources.
Company Description
Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the key markets of the Americas, Asia Pacific, Europe, the Middle East and Africa, and focuses on the core areas of commercial activity across its global product groups and priority sectors. We have an ambitious global strategy which puts clients at the very heart of everything the Firm does. Our Client & Market Development teams are pivotal in making that strategy a reality, supporting partners to deepen relationships, identify growth opportunities and deliver an outstanding client experience.
As part of the evolution of the Firm's client growth strategy, we are introducing a new Strategic Core client category. Strategic Core clients are important clients with significant growth potential, panel relevance, regional importance or cross-practice opportunity. Unlike Global Strategic Clients, these clients will not have dedicated Strategic Account Managers. Instead, partners and lawyers will be supported through a centralised Strategic Core Resource Hub, combining self-serve tools, existing specialist resources, and targeted support from the Client Development Coordinator team.
Additional Information
This role follows our balanced hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way in line with the hybrid working policy.
What we offer including our broad range of benefits and working environment
When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits.
Equal opportunities statement
At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement. Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.
Senior Executive Manager – Strategic Core Hub – 12 months FTC employer: Clifford Chance
Clifford Chance is an exceptional employer that champions inclusivity and diversity, making it a vibrant place to work for the Business Development & Marketing Manager role. With a strong commitment to employee growth, a supportive hybrid working environment, and a broad range of benefits tailored to enhance both personal and professional lives, the firm fosters a collaborative culture where every team member can thrive. Joining Clifford Chance means being part of a global network that values innovative thinking and provides opportunities to engage with high-profile clients across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Executive Manager – Strategic Core Hub – 12 months FTC
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Clifford Chance can give you the inside scoop or even a referral.
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In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
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We think you need these skills to ace Senior Executive Manager – Strategic Core Hub – 12 months FTC
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Clifford Chance and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Clifford Chance's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Clifford Chance
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
