At a Glance
- Tasks: Provide top-notch tech support and solutions to lawyers and professionals in a dynamic environment.
- Company: Join Clifford Chance, a leading inclusive employer committed to diversity.
- Benefits: Enjoy competitive pay, professional growth, and a supportive workplace culture.
- Other info: Collaborative team atmosphere with opportunities for travel and career advancement.
- Why this job: Make a real impact by enhancing technology experiences for legal professionals.
- Qualifications: Strong tech skills, especially in Windows OS and Office 365; legal tech experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
This job is with Clifford Chance, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Job Description
Key responsibilities
The Technology Support Specialist will join a highly collaborative team providing deskside and Tech Hub concierge-style support services across the London Region.
While primarily based in the London office, occasional travel to other locations may be required.
The role also involves interfacing with other support teams within the region and across the global support network.
To be successful, the individual must have-or be able to quickly develop-a strong understanding of how lawyers work, enabling them to analyse and deliver solutions that meet specific technical needs.
This is a highly interactive role, requiring frequent face-to-face engagement with lawyers and business professionals.
The individual is expected to operate in a consultative manner, demonstrating exceptional listening skills and the confidence to recommend relevant solutions using the firm's technology tools.
Expertise in core technology platforms such as Windows OS, Outlook, Office 365, and cloud-based applications is essential.
Experience with legal technology applications such as Workshare Transact, Kira, or similar tools is highly desirable and considered a valuable asset.
- Deskside & Tech Hub Support
- Provide in-person deskside, meeting room, and event space support.
- Deliver concierge-style and advisory services via the Tech Hub to lawyers, professional staff, and external clients.
- Maintain the presentation and safety of all rooms, ensuring they are tidy, hazard-free, and cables are securely managed.
- Conduct regular preventative checks in meeting rooms, and Tech Hub equipment.
- Audiovisual & Collaboration Technology Support
- Set up, install, configure, and support audiovisual hardware and software-including cameras, microphones, projectors, sound systems, Microsoft Teams, and Cisco devices, for meetings, events, and collaborative spaces where required.
- Assist with maintaining the presentation and safety of all rooms, ensuring they are tidy, hazard-free, and cables are securely managed.
- Assist with conducting regular preventative checks in meeting rooms to ensure equipment functions correctly, following established procedures.
- Assist with managing functions in the Auditorium from the AV Control Room, including monitoring sound mixing desks and video recording for high-profile meetings.
- Technical Analysis & Problem Solving
- Work with users to analyse issues and requirements, determining the most effective solutions.
- Understand workflows across different areas of the firm and tailor responses based on scenarios, personas, or departmental needs.
- Ask relevant questions to gather information needed to resolve both obvious and root cause issues.
- Look beyond the obvious technical problem, conduct research, document results, and analyse findings.
- Desktop & Application Support
- Maintain a strong understanding of desktop system configurations and update processes.
- Act as an advisor on core technology and legal technology applications (e. g., Workshare Transact, Kira).
- Ensure knowledge
Technical Support Analyst in London employer: Clifford Chance
Clifford Chance is an exceptional employer, offering a dynamic work environment in Newcastle where innovation meets legal expertise. With a strong focus on employee growth, the firm provides comprehensive training in Legal Technology and Process Improvement, fostering a culture of inclusivity and collaboration that values diverse perspectives. Join us to be part of a forward-thinking team that not only supports your professional development but also encourages a proactive and detail-oriented approach to legal challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clifford Chance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clifford Chance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clifford Chance:Your cover letter is your chance to shine! Tell us why you want to work at Clifford Chance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clifford Chance!
How to prepare for a job interview at Clifford Chance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
