Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead incident management and improve IT service reliability in a global law firm.
- Company: A top international law firm committed to inclusivity and employee well-being.
- Benefits: Hybrid work model, competitive salary, and a focus on professional growth.
- Why this job: Make a real impact by managing complex incidents and enhancing team communication.
- Qualifications: Experience with ServiceNow, PowerBI, and strong problem-solving skills required.
- Other info: Join a dynamic team with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking a Major Incident and Experience Manager to oversee incident management and enhance IT service reliability. The ideal candidate will manage complex system failures, provide leadership during high-pressure situations, and ensure effective communication across global teams.
Experience with ServiceNow, PowerBI, and strong problem-solving skills are essential. This hybrid role requires a balance of in-office and remote work, with a commitment to inclusivity and employee well-being.
Global Incident & Experience Manager (ITSM) in London employer: Clifford Chance
Contact Detail:
Clifford Chance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Incident & Experience Manager (ITSM) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle major incidents and enhance service reliability. We want to showcase our problem-solving skills and leadership abilities.
✨Tip Number 3
Show off your tech skills! If you've got experience with ServiceNow or PowerBI, make sure to highlight that in conversations. We need to demonstrate our expertise in tools that matter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Global Incident & Experience Manager (ITSM) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with incident management and IT service reliability. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t forget to mention your experience with ServiceNow and PowerBI. We want to see how your problem-solving skills can shine in high-pressure situations.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed complex system failures and led teams effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Clifford Chance
✨Know Your Tech Inside Out
Make sure you’re well-versed in ServiceNow and PowerBI. Brush up on how these tools can enhance incident management and service reliability. Be ready to discuss specific examples of how you've used them in past roles.
✨Showcase Your Leadership Skills
Prepare to share experiences where you’ve led teams through high-pressure situations. Think about a time when you managed a major incident and how you communicated effectively with your team and stakeholders.
✨Emphasise Problem-Solving Prowess
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process in resolving complex system failures, as this will demonstrate your analytical skills and ability to think on your feet.
✨Highlight Inclusivity and Well-Being
Since the firm values inclusivity and employee well-being, prepare to discuss how you foster a positive team environment. Share any initiatives or practices you’ve implemented that promote a supportive workplace culture.
