Billing Co-ordinator in London

You will be supporting the London billing team in issuing bills by performing various tasks to ensure successful issuance and payment. Your focus will be on specific clients to enhance the billing process by ensuring all relevant client-specific requirements are met, enabling accurate billing from the start.

The billing function in London supports all partners in the London office and assists with the management of their work in progress with the purpose of drafting and issuing bills. You will be liaising with Partners, Managing Associates, Practice Assistants, as well as working alongside Billing Advisors and Billing Assistants and to a lesser extent the eBilling Team and our Delhi Finance Team.

The purpose of this role is to manage the work in progress for your specific clients and support the partners and the billing team within the London Office. The role is extremely busy and you will be required to adhere to firm policies and procedures. You need to be able to work as part of a team and to meet tight deadlines.

What you will do:

• Support and guidance to Partners
• Prioritise your workload effectively and interpret various instructions
• Operational activities including Partner/Managing Associate Billing Meetings
• Ensuring new matters are set up in line with client agreements
• Conducting finance review and input stages in Intapp
• Ensuring bills are prepared in accordance with client agreements and the firm's processes
• Amending, authorising, finalising and emailing bills
• Collating documentation to go with bills
• Monitoring and actioning requests received via email
• Day-to-day billing support of the Partners
• Updating information within GPMS/Intapp
• Chase outstanding draft bills (to include outstanding timesheets)
• Producing periodic reports
• Escalation of issues/problems
• Amend attachments/breakdowns as part of the billing process
• Prepare Matter Review Reports and Matching Excel Reports
• Prepare pre bill guides/draft invoices/breakdowns
• Update matters from e-billing validation report
• Reviewing, updating the WIP tool to assist and support billing forecasts in achieving monthly billing targets
• Deliver bills (including CC Worldwide bills) and e-bills in the correct format
• Collating and filing all bill papers in the relevant network drive
• Time/costs transfers and write-offs in accordance with the Clifford Chance policy
• Cancel invoices, produce credit notes and reissue bills where applicable
• Follow up with Partners/Managing Associates for drafts/settled bills
• Liaise with offshore team on specific billing tasks
• Deliver a collaborative and pro-active approach in working with the collections team throughout the billing and collections process

Reports:

• Run client specific reports via the Partner Dashboards
• Run and review open draft reports for your clients
• Run and review matching anticipated report for your clients
• Run and review pre bill time report for your clients
• Diarise to run specific pre bill guides and/or matter review reports

Intapp/Matter maintenance:

• Update/Map phases and tasks
• Update rates, by either a rate set or applying project specific rates
• Update billing address, tax/zero rated, print formats, workflow person
• Update purchase order numbers, payable by info, client reference, cost number and any other info that is client specific

Qualifications:

• Excellent organisational skills
• Aptitude to follow processes and instructions
• Flexible working approach
• High degree of accuracy and attention to detail
• Excellent data entry skills

Experience:

• Previous experience of working within a billing or revenue team, ideally within a Professional Service firm environment

Knowledge:

• Technical knowledge and expertise of a global professional services practice management system (Keystone, Elite, CMS or SAP)
• Sound knowledge of Excel and Word
• Good understanding of the financial processes that underpin billing activities

Additional Information:

• From your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge.
• This role follows our 'balanced' hybrid working approach with the expectation of working from the office for a minimum of 50% of your time.
• When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life.

Equal opportunities:

At Clifford Chance, we understand that our true asset is our people. We are committed to treating all employees and applicants fairly and equally.