At a Glance
- Tasks: Lead HR service delivery using ServiceNow and drive AI automation.
- Company: Join a prestigious law firm known for innovation and excellence.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with global exposure and career advancement potential.
- Why this job: Make a significant impact on HR services and enhance employee experience.
- Qualifications: Experience in Enterprise Service Management and strong collaboration skills.
The predicted salary is between 70000 - 90000 £ per year.
Clifford Chance is seeking a senior Enterprise Service Management professional to lead HR service delivery through ServiceNow, including self‑service portals, case management and knowledge bases. You will drive AI‑assisted routing and automation, and collaborate with HR Application Management to digitise services in CCNow—our unified digital front door.
You will work with global HR teams and partners to design scalable service catalogs, maintain governance, and extract insights via PowerBI.
HR ServiceNow & AI Enablement Lead employer: Clifford Chance
Clifford Chance is an exceptional employer, offering a dynamic work environment in Newcastle where innovation meets legal expertise. With a strong focus on employee growth, the firm provides comprehensive training in Legal Technology and Process Improvement, fostering a culture of inclusivity and collaboration that values diverse perspectives. Join us to be part of a forward-thinking team that not only supports your professional development but also encourages a proactive and detail-oriented approach to legal challenges.
