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- Tasks: Lead incident management and improve IT service reliability in a global law firm.
- Company: A top international law firm committed to inclusivity and employee well-being.
- Benefits: Hybrid work model, competitive salary, and focus on employee health.
- Why this job: Make a real impact by managing complex incidents in a dynamic environment.
- Qualifications: Experience with ServiceNow, PowerBI, and strong problem-solving skills required.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading international law firm is seeking a Major Incident and Experience Manager to oversee incident management and enhance IT service reliability. The ideal candidate will manage complex system failures, provide leadership during high-pressure situations, and ensure effective communication across global teams.
Experience with ServiceNow, PowerBI, and strong problem-solving skills are essential. This hybrid role requires a balance of in-office and remote work, with a commitment to inclusivity and employee well-being.
Global Incident & Experience Manager (ITSM) employer: Clifford Chance
Contact Detail:
Clifford Chance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Incident & Experience Manager (ITSM)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and IT service reliability. We should also be ready to share specific examples of how we've handled complex system failures in the past.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of scenarios where we turned a crisis into an opportunity, especially using tools like ServiceNow and PowerBI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our commitment to the role.
We think you need these skills to ace Global Incident & Experience Manager (ITSM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global Incident & Experience Manager role. Highlight your experience with ServiceNow and PowerBI, as well as any leadership roles you've held during high-pressure situations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing IT service reliability and how your problem-solving skills can benefit our team. Keep it engaging and personal!
Showcase Your Communication Skills: Effective communication is key in this role. In your application, provide examples of how you've successfully communicated across teams during complex incidents. This will show us you can handle the global aspect of the position.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clifford Chance
✨Know Your Tech Inside Out
Make sure you’re well-versed in ServiceNow and PowerBI. Brush up on how these tools can enhance incident management and service reliability. Be ready to discuss specific examples of how you've used them in past roles.
✨Showcase Your Leadership Skills
Prepare to share experiences where you’ve led teams through high-pressure situations. Highlight your problem-solving skills and how you effectively communicated with global teams during complex incidents.
✨Emphasise Inclusivity and Well-being
Since the role values inclusivity, think about how you can contribute to a positive team culture. Share your thoughts on employee well-being and how you’ve fostered an inclusive environment in previous positions.
✨Practice Scenario-Based Questions
Expect scenario-based questions that test your response to major incidents. Practice articulating your thought process and decision-making steps clearly, as this will demonstrate your ability to handle real-world challenges.
