At a Glance
- Tasks: Lead the implementation of ServiceNow to enhance service delivery and operational efficiency.
- Company: Join a forward-thinking enterprise focused on digital transformation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across diverse business functions.
- Why this job: Make a real impact by streamlining processes and leveraging AI for smarter solutions.
- Qualifications: Experience in Enterprise Service Management and familiarity with ServiceNow is essential.
The predicted salary is between 60000 - 75000 € per year.
The Enterprise Service Management team are collaborating with all business functions to leverage best practice, shared services and technology platforms. We are implementing ServiceNow as our enterprise service management solution to standardise processes and drive efficiency across all areas. Reporting to the Head of Service Design and Transition, this role will focus on embedding curated business professional knowledge into ServiceNow. Managed content will enhance service delivery through greater operational rigour, faster onboarding and, critically, enable AI to respond to routine queries. This will significantly reduce time and effort across all functions currently spent on repetitive tasks.
Who you will work with:
- Service Management Team
- Wider IT Team
- Business Users of Custom Applications
- Operational Intelligence
Work with functions to identify the operational intelligence and knowledge they need to operate their services. Work with the knowledge management team to capture and maintain the identified operational intelligence within ServiceNow and look to leverage AI tools to make the information readily available to teams and colleagues. Work with functions to monitor and analyse the usage of their operational intelligence, identifying gaps and opportunities for improvement.
Data Insights:
Collaborate with Business Professional & Data teams to leverage ServiceNow analytics and reporting capabilities, enabling data‑driven insights into the Firm's use of operational intelligence that facilitate targeted interventions and demonstrate continuous service improvement. Use ServiceNow analytics and reporting tools to generate actionable insights. Support data‑driven decision‑making and continuous improvement initiatives through targeted analysis.
Qualifications:
- ESM & Digital Transformation Experience: Understanding of Enterprise Service Management principles and experience supporting digital transformation initiatives, ideally in a partnership environment supporting senior directors across multiple business functions.
- ServiceNow Platform Knowledge: Experience with ServiceNow products & scoped apps, and particularly an understanding of the knowledge management module and how workflow and AI tools can help to make that information more readily available to teams and colleagues.
- Cross‑Functional Collaboration: Proven experience working with or managing relationships across global teams and diverse business functions (HR, Finance, Legal, Facilities), including familiarity with cultural and time‑zone considerations in service delivery.
- Change Management & Process Digitalisation: Demonstrated ability to help teams transition from manual processes to digital service platforms, with intellectual curiosity and willingness to learn emerging ESM technologies.
- Technical Competence: High level of technical competence on Microsoft Office suite and ServiceNow platform, with willingness to learn other ESM tools and technologies.
- Service Excellence Mindset: Professionalism and flexibility to take on added responsibilities when required, with focus on service‑centric delivery and continuous improvement.
- Organisational & Project Management: Excellent organisational skills and ability to prioritise work across multiple business functions to meet service delivery deadlines.
- Stakeholder Management: Strong communication skills and expertise in dealing with people across different business functions, facilitating ESM adoption and ServiceNow onboarding.
- Collaborative Leadership: Proven team player with ability to work on own initiative whilst supporting enterprise‑wide service transformation.
- Commercial Acumen: Exercise judgement over investments with a focus on return on investment and how we can realise the efficiencies from the changes we've made.
Training & Knowledge
Enterprise Service Manager employer: Clifford Chance
As an Enterprise Service Manager, you will thrive in a dynamic work environment that champions collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, ensuring you can make a meaningful impact while advancing your career. Located in a vibrant area, we offer a unique blend of professional development and work-life balance, making us an exceptional employer for those seeking rewarding and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with ServiceNow or in Enterprise Service Management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with digital transformation and ServiceNow. This will give you an edge during interviews and show that you’re ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how your experience aligns with the role’s requirements, especially around cross-functional collaboration and change management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of service excellence.
We think you need these skills to ace Enterprise Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Enterprise Service Manager role. Highlight your experience with ServiceNow and any digital transformation projects you've been part of. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about service management and how you can contribute to our team. Be sure to mention your cross-functional collaboration experience and any relevant achievements.
Showcase Your Technical Skills:We love tech-savvy candidates! Make sure to highlight your proficiency with the Microsoft Office suite and any experience with ServiceNow or similar platforms. If you've worked with AI tools, don't forget to mention that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clifford Chance
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of the ServiceNow platform, especially the knowledge management module. Be ready to discuss how you've used it in past roles or how you envision leveraging it to enhance service delivery.
✨Showcase Your Cross-Functional Experience
Prepare examples that highlight your experience working with diverse teams across various business functions. This role requires collaboration, so be ready to share how you've successfully navigated different cultures and time zones in previous projects.
✨Demonstrate Change Management Skills
Think about times when you've helped teams transition from manual processes to digital platforms. Be specific about the challenges you faced and how you overcame them, as this will show your ability to drive digital transformation.
✨Highlight Your Analytical Mindset
Be prepared to discuss how you've used data-driven insights to improve service delivery. Share examples of how you've leveraged analytics tools to identify gaps and opportunities for improvement, as this aligns perfectly with the role's focus on continuous service improvement.
