Knowledge & Information Officer (Global Financial Markets) in England

The goal of Knowledge and Information Services is to ensure all internal clients (fee earning and business professionals) have access to knowledge and information resources which meet business needs cost effectively. This is achieved by:

• Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.
• Training clients so they have the expertise to research efficiently using the services and systems provided.
• Promoting what is available to raise awareness of knowledge and information resources.
• Continuous development of the service in alignment with the firm's business services strategy.

The Knowledge and Information Officer (KIO) will be part of the Global Financial Markets (GFM) Information team. We work closely with the group's Knowledge Lawyers, as well as collaborating with Knowledge and Information colleagues across the network, to deliver the highest level of service to the firm and support strategic objectives.

The KIO has responsibility for the day-to-day delivery of the service and will proactively contribute to its development in conjunction with other team members. The KIO will primarily be required to:

• Act as primary contact for specific practice groups or products within GFM.
• Develop and maintain knowledge and information resources, including intranet work and knowhow.
• Raise awareness and deliver training on knowledge and information resources.
• Provide Current Awareness.
• Contribute to and occasionally lead projects.
• Undertake enquiry work.

Develop effective working relationships within the practice groups and ensure their information requirements are developed and met. Regularly undertake feedback exercises across the groups regarding their resources and act upon results. Engage with lawyers at all levels to encourage knowledge sharing.

Develop and maintain knowledge and information resources. Capture and organise knowledge and information for inclusion in internal knowledge systems. This requires the ability to understand, abstract and disseminate key information about the knowhow product. Develop and maintain practice group intranet pages to ensure accessibility to relevant resources. Develop and maintain additional knowledge and information resources in response to feedback as required.

Ensure internal clients are aware of all relevant internal and external knowledge and information resources. Identify training opportunities for existing clients and new joiners and contribute to their development and delivery one-to-one, group presentations, online and hardcopy guides. Participate in the assessment of subscription databases and make recommendations based on an understanding of internal client needs.

Understand the work of the Global Financial Markets practice area and maintain an awareness of relevant topical issues. Use online and hardcopy resources to identify specific developments and disseminate them to the practice area in the most appropriate manner, newsletters, intranet and emails. Develop and maintain issue-specific intranet pages in the form of Topic Guides. Source and input relevant content, maintain currency and undertake regular reviews to ensure continued relevancy to the practice area.

Represent the team on various projects and committees across the Knowledge, drawing upon past experience and expertise to quickly identify and interpret the nature of any problem. Seek clarification or assistance from other members of the team or the wider K and give regular progress reports to their line manager.

From your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective.

We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work. You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams. Whichever area of the business you join, you'll become an integral part of an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.

When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits.

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training.