Client & Legal Knowledge Engineer

This job is with Clifford Chance, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

The Client and Legal Knowledge Engineer sits within the Client and Legal Knowledge team and supports the evolution of the firm's knowledge role in an AI-enabled environment. The role helps turn legal knowledge, client knowledge and expert insight into structured, governed and reusable knowledge assets that can be discovered, applied and improved across the firm.

Working across the Client and Legal Knowledge portfolio, the role will identify, shape and support practical use cases that improve how the firm captures, structures, searches, navigates and reuses trusted knowledge. This includes supporting knowledge products, platforms, enterprise search, intranet journeys, guided content experiences, taxonomy, content operations, adoption and AI-enabled knowledge initiatives.

This is a knowledge role with a strong technology component. It combines legal knowledge management, client knowledge, content architecture, product thinking and responsible use of emerging technologies to improve consistency, reuse, productivity and client service while maintaining appropriate governance and confidentiality controls.

You will work as part of the Client and Legal Knowledge team, collaborating with colleagues across Knowledge Products and Platforms, client knowledge, legal knowledge, data, taxonomy, search, content architecture, adoption and knowledge operations. You will partner with Knowledge Lawyers, client knowledge colleagues, fee earners and practice-facing knowledge teams to understand user needs and identify where trusted knowledge can be structured, automated, surfaced or reused more effectively. You will also work with Product Managers, IT, Innovation, Risk, Compliance and other business services teams to ensure knowledge solutions are practical, secure, governed and aligned with the firm's broader knowledge and technology strategy.

What you will be responsible for:

• Knowledge engineering across the Client and Legal Knowledge portfolio: Design knowledge models, metadata approaches and content structures that support search, AI retrieval, product development and reuse across the Client and Legal Knowledge portfolio.
• AI-enabled knowledge solutions: Support the development of AI-enabled knowledge experiences grounded in trusted firm content. Help design retrieval, prompt and workflow approaches that improve access to client and legal knowledge.
• Knowledge Search, taxonomy and discoverability: Take responsibility for seeing agreed search, navigation, taxonomy and intranet improvements through from issue identification to implementation and review.
• Client and Legal Knowledge portfolio use cases and adoption: Identify, shape and support practical knowledge engineering use cases across the Client and Legal Knowledge portfolio.
• Build the bridge between legal knowledge and technology: Map legal workflows and identify where structured knowledge, automation or AI can reduce duplication and improve consistency.
• Enable a high-performing knowledge team: Work across Client and Legal Knowledge workstreams to connect product, content, data, search and operations activity.
• Develop and deliver use cases across the Client and Legal Knowledge portfolio: Work with colleagues across Client and Legal Knowledge to turn priority problems into practical, reusable knowledge use cases.
• Be hands-on and delivery-focused: Take a proactive, practical approach to moving work forward - identifying what needs to be done, unblocking issues and helping the team deliver.

Your experience:

• Experience improving knowledge search, intranet findability, guided content experiences or content discovery in a legal, professional services or enterprise knowledge environment.
• Practical experience applying or maintaining taxonomies, metadata schemas, topic structures, knowledge-type classifications, content standards or controlled vocabularies.
• Experience identifying, shaping or supporting practical knowledge, content, search, automation, intranet or AI-enabled use cases across a team, function or portfolio.
• Ability to work across multiple workstreams and stakeholder groups, translating user needs into reusable, scalable and practical knowledge solutions.

Skills and behaviours:

• Knowledge mindset: understands how legal expertise is captured, curated, reused and governed.
• Product mindset: focuses on user needs, adoption, measurable value and continuous improvement.
• Technology fluency: can work confidently with AI, automation and platform teams while keeping knowledge outcomes central.
• Commercial and client focus: recognises that better knowledge delivery improves consistency, efficiency and client service.
• Collaboration: builds trusted relationships across practice groups, Client and Legal Knowledge, IT, Innovation, Risk and Compliance.
• Judgement: balances innovation with confidentiality, information governance and the need for lawyers to remain accountable for legal outputs.
• Proactivity: spots issues and opportunities, takes ownership and is comfortable suggesting practical ways to improve knowledge discovery, content quality and user experience.
• Delivery and practical problem solving: combines strategic thinking with a willingness to get into the detail, follow through on actions and move between user needs, content detail, taxonomy, search behaviour and operational constraints to deliver pragmatic improvements.
• Team player: works generously and collaboratively, supports shared priorities and is willing to step in where needed to help colleagues and the wider Client and Legal Knowledge team deliver portfolio-wide outcomes.

Company Description:

As a global law firm our work spans jurisdictions, cultures, and languages - and so do our people. Our culture is collaborative and inclusive - where diverse perspectives are recognised and valued. Where performing to your highest ability unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

How we will support you: From your first day with us, you will have opportunities to develop your skills and knowledge through formal training, informal coaching and mentoring, technical training and on the job learning.

Hybrid working: This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way in line with the hybrid working policy.

Equal opportunities: At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.