Assistant Knowledge & Information Officer (FTC)

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

The goal of Knowledge and Information Services is to ensure all internal clients (fee earning and business professionals) have access to knowledge and information resources which meet business needs cost effectively. This is achieved by:

• Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.
• Training clients so they have the expertise to research efficiently using the services and systems provided.
• Promoting what is available to raise awareness of knowledge and information resources.
• Continuous development of the service in alignment with the firm’s business services strategy.

The Assistant Knowledge and Information Officer (AKIO) will be part of the Global Financial Markets (GFM) Information team. We work closely with the group’s Knowledge Lawyers, as well as collaborating with Knowledge and Information colleagues across the network, to deliver the highest level of service to the firm and support strategic objectives.

The role-holder will be responsible for ensuring that the core operational services are provided to internal clients in a professional manner at all times. The scope of the role will include:

• Supply, maintain and develop information resources
• Assist with and manage projects

These illustrate specific responsibilities required to fulfil the scope of Role and are subject to change in response to business needs:

• Develop effective working relationships within the practice groups and ensure their information requirements are developed and met.
• Regularly undertake feedback exercises across the groups regarding their resources and act upon results.
• Engage with lawyers at all levels to encourage knowledge sharing.
• Process and distribute information materials to internal clients.
• Maintain the hard-copy and electronic reference collections of books and journals and external databases.
• Handle a range of information enquiries from internal clients adhering to established service levels.
• Compile client newsletters using items written by Knowledge & Information Officers.
• Assist with obtaining and analysing feedback to aid the development of future training.
• Identify ad-hoc or small projects to develop team services within their particular area.
• Arrange meetings with lawyers as required.
• Chair and minute various meetings, including the weekly team meeting.

Your experience:

• Ideally have some experience working in a professional services or corporate office environment.
• Have a good working knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint.
• General technical skills and some experience of online research is desirable.

Qualifications:

• Educated to degree level – degree in Knowledge Management, Information Management, Information Sciences or related discipline would be advantageous.

Skills:

• Decision Making: You will make decisions within clear guidelines and take initiative when required.
• Organise and prioritise workload effectively.
• Problem Solving: You will display initiative and a proactive approach to resolving problems.
• Leadership: Build a credible reputation as a trusted advisor on information-related matters.
• Interaction: Demonstrate strong team working qualities and good communication skills.

From your first day with us, you will have varied opportunities to continuously grow and develop your skills and knowledge.

This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally.