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- Tasks: Support a global team by solving IT issues and ensuring smooth operations.
- Company: Join ClientEarth, a pioneering organisation dedicated to protecting the planet.
- Benefits: Flexible working options, competitive salary, and a chance to make a real impact.
- Why this job: Be part of a mission-driven team that uses technology for environmental change.
- Qualifications: Strong troubleshooting skills and familiarity with IT support and hardware repair.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
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- Location: London
- Contract Type: Indefinite
- Hours: Full Time
About the role
Join ClientEarth as an IT Assistant and bring your skills to a pioneering, international organisation using the power of law to protect the planet and drive systemic change. As an IT professional, you won’t just be solving technical problems; you will be enabling people who are making a real-world difference everyday.
You will be part of a collaborative global IT team supporting over 300 staff across multiple countries. The incumbent will report to an IT Manager in Brussels, and work closely with colleagues in London, Brussels, Beijing, and Warsaw, playing a key role in ensuring smooth IT operations – from user support and hardware repairs to onboarding, procurement, and system maintenance. This is a London-based role, requiring 4 days a week in the office and 1 remote working day. Flexibility to work shifts will also be required to support our international teams.
Meet your Manager
In this role, You will be managed by our IT Manager, Khadija Ndiaye, who joined ClientEarth in 2022 and is based in Brussels. Khadija brings over 15 years of IT experience across multiple sectors, which has given her a solid and diverse background.
Main Duties
- End-User Support: Provide technical assistance to employees, troubleshoot hardware, software, and network issues, and ensure minimal downtime.
- Hardware Repairs & Maintenance: Diagnose and resolve issues with laptops, AV system, and peripherals.
- Onboarding & Offboarding: Set up IT access for new employees and ensure smooth IT transitions when employees leave.
- Troubleshooting: Quickly identify and resolve IT issues, ensuring a high level of user satisfaction.
See the job description (below) for a full list of duties for this role.
Role requirements
- Strong troubleshooting skills with the ability to diagnose and resolve IT issues efficiently
- Familiarity with IT procurement, hardware repair, and user support.
- Ability to document IT processes and maintain structured records.
See the job description (below) for a full list of requirements for this role.
Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.
Further Information
Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based See our Benefits page for more.
This position will be based in London. The postholder will be required to be in the office 4 days a week, with 1 remote working day per week.
This role will be required to be available to work in shifts if required to support different time zones and global IT needs.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Non-profit Organizations
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IT Assistant employer: ClientEarth
Contact Detail:
ClientEarth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at ClientEarth. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you've solved IT issues, as this will show you're ready to tackle challenges head-on.
✨Tip Number 3
Don’t forget to showcase your passion for the environment! ClientEarth is all about making a difference, so let them know how your IT skills can contribute to their mission.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find loads of resources to help you along the way!
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and how it can make a difference. Share any personal projects or experiences that highlight your love for IT and problem-solving.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills like troubleshooting and user support, and don’t forget to mention your ability to work in a team across different locations!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences without getting lost in long paragraphs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team at ClientEarth!
How to prepare for a job interview at ClientEarth
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills and be ready to discuss specific hardware and software issues you've resolved in the past. ClientEarth is looking for someone who can diagnose problems efficiently, so having examples at the ready will show you're the right fit.
✨Show Your Collaborative Spirit
Since you'll be part of a global IT team, it's crucial to demonstrate your ability to work well with others. Prepare to share experiences where you've successfully collaborated with colleagues, especially in different locations or time zones, to solve IT challenges.
✨Be Ready for Practical Scenarios
Expect some scenario-based questions during the interview. Think about how you would handle common IT issues, like onboarding new staff or troubleshooting network problems. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Documentation Skills
ClientEarth values structured records and documentation of IT processes. Be prepared to discuss how you've maintained documentation in previous roles and why it's important for effective IT support. This will show that you understand the bigger picture beyond just fixing issues.
