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- Tasks: Provide top-notch technical support and resolve client issues with the Microsoft tech stack.
- Company: Growing software and technology consultancy based in Manchester.
- Benefits: Competitive salary up to £40k, flexible work-from-home options, and career progression.
- Why this job: Join a dynamic team and enhance your skills while making a difference for clients.
- Qualifications: Strong knowledge of Microsoft technologies and excellent problem-solving skills.
- Other info: Night shift role with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 40000 £ per year.
Technical Support Engineer (Night Shift) Blackburn / WFH to £40k
Do you have a strong knowledge of the Microsoft tech stack?
You could be progressing your career at a growing software and technology consultancy.
As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues including initial contact (Tier 1) more complex resolutions (Tier 2). You\’ll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.
You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team\’s knowledge base.
As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Location / WFH:
Due to the nature of this night shift work (midnight until 8am), you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Blackburn / Bolton / Preston area).
About you:
- You have experience in a similar Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You\’re collaborative and pragmatic with great communication and customer service skills
- You have experience of working similar night shift patterns
- You hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus)
What\’s in it for you:
- Salary to £40k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We\’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
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Technical Support Engineer Night Shift employer: Client Server
Contact Detail:
Client Server Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Night Shift
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the tech industry, especially those who’ve worked as Technical Support Engineers. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft tech stack knowledge. We all know that confidence is key, so practice answering common technical support questions and scenarios to show off your skills.
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Technical Support Engineer, communication is crucial. Be ready to demonstrate how you handle difficult situations and explain complex tech issues in simple terms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Engineer Night Shift
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your knowledge of the Microsoft tech stack in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your technical prowess!
Tailor Your CV: Customise your CV to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Engineer role. We appreciate a personal touch, so let us know what excites you about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Client Server
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack. Be prepared to discuss specific technologies and how you've used them in past roles. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to resolve problems efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to think on your feet. Practice responding to common technical support scenarios, as this will highlight your critical thinking and customer service skills. Remember, they want to see how you handle pressure!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.