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- Tasks: Support clients' IT networks and assist with new server and network projects.
- Company: Join a small, growing MSP offering diverse IT services.
- Benefits: Earn up to £40k, enjoy annual pay rises, pension, and paid training.
- Why this job: Great opportunity to grow your career in a collaborative environment with hands-on client interaction.
- Qualifications: Experience with Microsoft Windows Server, Active Directory, DNS, and networking knowledge required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in IT support.
The predicted salary is between 24000 - 40000 £ per year.
Do you have experience of supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provide a comprehensive range of IT services across server and network support, data centres and IT consultancy., As a Technical Support Engineer you’ll support day to day activity on clients’ IT networks but have a focus on assisting with new server and network projects, including designing and installing new networks from scratch through to deploying additional servers. You’ll respond to support requests from fully managed clients, ensuring strict SLAs are met and provide pro-active monitoring and support.
You are an experienced Technical Support Engineer with a strong knowledge of Microsoft Windows Server, Active Directory, DNS, Group Policy; Microsoft Windows Desktop (Windows 10 /11), Office 365
You also have a good knowledge of Networking (ideally Cisco), Firewalls, Switches and Virtualisation using Hyper-V
You are collaborative with great communication skills, comfortable working directing with clientsWhat’s in it for you
Salary to £40k (+ annual pay rise)
Pension
Paid for training and certifications
Technical Support Engineer 2nd line Windows 0365 employer: Client Server
Contact Detail:
Client Server Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer 2nd line Windows 0365
✨Tip Number 1
Make sure to highlight your hands-on experience with Windows IT infrastructure during any conversations or interviews. Share specific examples of projects you've worked on, especially those involving server and network setups, as this will demonstrate your practical knowledge.
✨Tip Number 2
Familiarize yourself with the company's services and recent projects. This will not only help you understand their needs better but also allow you to ask insightful questions that show your genuine interest in their work.
✨Tip Number 3
Brush up on your communication skills, as you'll be working directly with clients. Practice explaining technical concepts in simple terms, which will help you stand out as a collaborative team player who can bridge the gap between tech and non-tech stakeholders.
✨Tip Number 4
Stay updated on the latest trends and technologies in Microsoft Windows Server, Active Directory, and networking. Being knowledgeable about current developments will not only boost your confidence but also position you as a valuable asset to the team.
We think you need these skills to ace Technical Support Engineer 2nd line Windows 0365
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Windows IT infrastructure, particularly your knowledge of Microsoft Windows Server, Active Directory, and Office 365. Tailor your CV to showcase specific projects or tasks that align with the job description.
Showcase Technical Skills: Detail your technical skills related to networking, firewalls, switches, and virtualization. Mention any relevant certifications or training you have completed, especially those related to Cisco or Hyper-V.
Demonstrate Communication Skills: Since the role involves direct client interaction, highlight your communication skills in your cover letter. Provide examples of how you've successfully collaborated with clients or team members in previous roles.
Tailor Your Application: Customize your application to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application resonates with the hiring team and passes through any automated screening processes.
How to prepare for a job interview at Client Server
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows Server, Active Directory, and Office 365 in detail. Highlight specific projects where you successfully implemented or supported these technologies.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your analytical thinking.
✨Communicate Effectively
Since the role involves direct client interaction, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate clearly and effectively with clients who may not have a technical background.
✨Understand the Company Culture
Research the MSP's values and work culture. Be ready to discuss how your collaborative approach aligns with their team dynamics and how you can contribute to their growth.
