At a Glance
- Tasks: Lead client onboarding, technical delivery, and advanced support for Microsoft 365 solutions.
- Company: Successful IT Managed Service Provider with a focus on client experience.
- Benefits: Salary up to £55k, hybrid working, and pension scheme.
- Other info: Flexible work location with opportunities for travel across the UK.
- Why this job: Make a real impact while developing your career in a dynamic tech environment.
- Qualifications: Strong IT support experience and knowledge of Microsoft 365, GDPR, and ITIL.
Opportunity to progress your career as a Technical Consultant for a successful IT Managed Service Provider. As a Technical Consultant you will take a lead role in client onboarding, technical delivery and advanced support. This is a highly visible, client-facing position that combines hands-on technical expertise with project ownership, offering the opportunity to make a significant impact on both customer experience and service quality.
You will lead the end-to-end onboarding of new clients, from initial technical assessments and site visits through to system migrations and successful go-live. Acting as a senior escalation point for complex support issues, you will work closely with the helpdesk team to resolve challenging technical problems, mentor colleagues and ensure customers receive exceptional service.
Location / WFH: You'll join the team based near Tunbridge Wells (parking available), three days a week with flexibility to work from home twice a week. Please note you will also be expected to travel to client sites across the UK, sometimes requiring an overnight stay (expenses paid).
About you:
- You have strong IT support experience, including onboarding and migrations.
- You have a strong knowledge of Microsoft 365 including: Intune, Purview, Security, Azure, Entra.
- You have a good working knowledge of GDPR, ITIL aligned systems and security best practices.
- You have a collaborative approach to leadership and service delivery.
- You're able to manage multiple priorities and complex technical challenges.
- You have excellent documentation, planning and client communication skills.
- You have a valid UK driving licence (and willingness to travel / stay overnight across the UK).
What's in it for you:
- Salary to £55k
- Hybrid working (x2 days WFH per week)
- Pension
Apply now to find out more about this Technical Consultant (M365 GDPR ITIL) opportunity.
Technical Consultant M365 employer: Client Server
Join a dynamic IT Managed Service Provider near Tunbridge Wells, where you can thrive in a collaborative work culture that values your technical expertise and client-facing skills. With a competitive salary of up to £55k, hybrid working options, and opportunities for career progression, you'll play a pivotal role in enhancing customer experiences while enjoying the flexibility of working from home and the chance to mentor colleagues. This is an excellent opportunity to make a meaningful impact in a supportive environment that prioritises employee growth and development.
