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- Tasks: Support users with 1st line issues via email, phone, and chat while maintaining systems.
- Company: Join a tech-driven sports betting company focused on innovation and user support.
- Benefits: Enjoy a competitive salary, 25 days holiday, private medical, and flexible WFH options.
- Why this job: Grow your skills in a friendly team while working in a vibrant office with a games room.
- Qualifications: Experience in Service Desk roles and strong Windows desktop skills are essential.
- Other info: Diverse workplace committed to equal opportunities and continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
Are you a bright, ambitious technologist with experience of supporting users within a Windows environment? You could be progressing your career as a Service Desk Analyst at a technology driven sports betting / gambling company, continually learning and developing your skills.
As a Service Desk Analyst you will support internal users with 1st line support issues that come via multiple channels e.g. email, phone, chat, face to face. You'll also get involved with the monitoring and maintenance of computer systems and networks including installing, configuring and patching computer hardware, operating systems and applications, continually learning and progressing your career within a supportive and friendly team environment.
WFH Policy: You'll join colleagues in the St. Albans office which has been recently renovated and now boasts a fully equipped games room, onsite parking available (10 mins from M25), you'll also have the flexibility to work from home 1 day a week (following probation period).
About you:
- You have experience of helping users in a Service Desk role
- You have strong Windows desktop administration (Windows 10/11)
- You have a pro-active attitude with a desire to help people
- You have excellent written and communication skills combined with organisation and prioritisation skills
- It would be useful to also have a working knowledge of Exchange, Active Directory, Group Policy, Entra ID, Intune, SCCM, Office 365, Teams
- You're comfortable working within betting / gambling
What's in it for you:
- As a Service Desk Analyst you will earn a competitive salary (to £38k) plus bonus and benefits including: 25 days holiday, rising to 30 after 2 years
- Enhanced parental leave
- Contributory pension scheme
- Private Medical
- Discounts for gym membership, travel and cinema
- Sabbatical after 10 years of service
Apply now to find out more about this Service Desk Analyst opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Service Desk Analyst - Windows employer: Client Server
Contact Detail:
Client Server Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Windows
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Exchange, and Active Directory. Having hands-on experience or even completing relevant online courses can give you an edge during interviews.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively supported users in previous roles. Be ready to share specific examples of how you resolved issues and helped colleagues, as this will demonstrate your proactive attitude.
✨Tip Number 3
Research the company culture and values, especially their focus on diversity and continuous learning. Tailor your conversation during interviews to reflect how your personal values align with theirs, which can help you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the work environment, and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Service Desk Analyst - Windows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supporting users within a Windows environment. Emphasise your skills in Windows desktop administration, as well as any relevant tools like Exchange, Active Directory, and Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your pro-active attitude and desire to help people. Mention specific examples of how you've successfully resolved 1st line support issues in the past.
Highlight Communication Skills: Since excellent written and communication skills are essential for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with users.
Show Enthusiasm for the Industry: Express your comfort and interest in working within the betting and gambling sector. This can set you apart from other candidates, so mention any relevant experience or knowledge you have about the industry.
How to prepare for a job interview at Client Server
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows desktop administration, especially Windows 10/11. Be prepared to discuss specific scenarios where you've successfully resolved technical issues for users.
✨Demonstrate Your Communication Skills
Since the role involves supporting users through various channels, practice articulating your thoughts clearly. Use examples from your past experiences to show how you effectively communicated with users to resolve their issues.
✨Emphasise Your Proactive Attitude
Employers are looking for candidates who take initiative. Share instances where you went above and beyond to assist users or improve processes, showcasing your desire to help people in a service desk environment.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like Exchange, Active Directory, and Office 365. Being able to discuss these technologies confidently will demonstrate your readiness for the role and your commitment to continual learning.
