At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery while driving improvements.
- Company: Growing software and technology consultancy with a focus on innovation.
- Benefits: Competitive salary up to £95k, pension, healthcare, and regular social events.
- Other info: Flexible hybrid working with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in service delivery management.
- Qualifications: Experience in MSP environments and strong communication skills required.
The predicted salary is between 57000 - 95000 £ per year.
Are you a tech savvy Service Delivery Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy.
As a Senior Service Delivery Manager, you'll manage a new account for the business, working on client site to manage the transition and have oversight to ensure the client gains maximum value from the product. You'll collaborate with the Professional Services and the Service Desk team, acting as a liaison between the business and client and ensuring that SLAs are met. As a senior member of the team, you'll also challenge the status quo internally and drive improvements and standards to Service Delivery within the business, whilst mentoring more junior Service Delivery Managers.
Location / WFH: You'll be based on client site in the Isle of Grain 3-4 days a week initially, work 1-2 days work from home, with flexibility increasing as the project progresses.
About you:
- You are an experienced Service Delivery Manager within MSP environments.
- You have advanced stakeholder management and communication skills, able to build strong working relationships and manage clients.
- You have a good technical understanding of ITIL 4 and the Microsoft tech stack including Azure.
- You hold SC Clearance or are able to achieve it (i.e. UK permanent resident for 5yrs+).
What's in it for you:
- Salary to £95k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
Apply now to find out more about this opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Senior Service Delivery Manager ITIL in Rochester employer: Client Server
Join a dynamic and innovative software and technology consultancy that prioritises employee growth and development. With a competitive salary of up to £95k, comprehensive healthcare benefits, and a flexible hybrid working model, you will thrive in a supportive environment that encourages collaboration and continuous learning. Located in the Isle of Grain, you'll have the opportunity to work closely with clients while enjoying regular social events that foster a strong team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager ITIL in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with MSPs or have experience in service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their products and services, and think about how your skills in ITIL and Microsoft Azure can add value. We want you to shine when you get that interview!
✨Tip Number 3
Showcase your soft skills! As a Senior Service Delivery Manager, your ability to manage stakeholders and build relationships is key. Be ready to share examples of how you've successfully navigated challenges and improved service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Senior Service Delivery Manager ITIL in Rochester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your MSP experience and any relevant ITIL and Microsoft Azure knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed client relationships and improved service delivery in the past. We love a good story!
Show Off Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to build strong relationships with stakeholders. Use clear and concise language to show us you can manage clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Client Server
✨Know Your ITIL and Azure Inside Out
Make sure you brush up on your ITIL 4 knowledge and Microsoft Azure specifics. Be ready to discuss how you've applied these frameworks in previous roles, especially in managing service delivery and ensuring SLAs are met.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to build strong relationships with clients and internal teams. Think of situations where you successfully navigated challenges or improved communication between stakeholders.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss how you've challenged the status quo in past roles. Share specific instances where you identified areas for improvement in service delivery and the positive outcomes that followed.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to service delivery and their expectations for the role. This shows your genuine interest and helps you assess if the company aligns with your career goals.
