At a Glance
- Tasks: Lead ITIL practices and drive service improvement in a dynamic tech environment.
- Company: Growing software and technology consultancy with a focus on innovation.
- Benefits: Salary up to £80k, pension, healthcare, hybrid working, and social events.
- Other info: Flexible work model with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing service quality and efficiency with cutting-edge tools.
- Qualifications: Experience in IT Service Management and strong knowledge of ITIL 4 required.
Are you a tech savvy, delivery focused Service Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy. As a Senior Service Manager you lead the development and continuous improvement of ITIL practices across a growing managed services environment, ensuring effective governance, operational control and service quality.
Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management tooling to enhance efficiency, scalability and customer experience.
The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement.
Location / WFH: You can work from home in a flexible model, also meeting with colleagues in the Preston office and travelling to clients sites across the UK as and when needed.
About you:
- You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment.
- You have a strong practical knowledge of ITIL 4, with deeper expertise in several core practices such as Change Management, Problem Management, Major Incident Management, Continual Improvement, Service Level Management, Knowledge Management, Service Request Management, IT Asset Management, Service Configuration Management, Measurement and Reporting or Monitoring and Event Management.
- You have experience improving service management maturity in an organisation where processes, behaviours, tooling and governance are still developing.
- You're a skilled facilitator, with the ability to lead governance forums, incident bridges, problem reviews, service improvement forums and cross-functional working groups.
- You have advanced stakeholder management skills with the ability to influence teams across the organisation.
- You hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus).
What's in it for you:
- Salary to £80k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
Apply now to find out more about this Senior Service Manager (ITIL SC Clearance) opportunity.
Senior Service Manager ITIL in Preston employer: Client Server
Join a dynamic and innovative software and technology consultancy that prioritises employee growth and well-being. With a competitive salary of up to £80k, comprehensive healthcare, and a flexible hybrid working model, you will thrive in a collaborative environment that encourages continuous improvement and the adoption of best practices. Our culture fosters regular social events and strong stakeholder engagement, making it an excellent place for tech-savvy professionals to advance their careers while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager ITIL in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to ITIL and service management. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are discussing your experience and knowledge, the better your chances of impressing the hiring team.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved service management processes or led successful projects. We want to see those results and how you can bring that same energy to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our growing team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Senior Service Manager ITIL in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL practices and Managed Services Providers, as we want to see how you can bring value to our team.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved service management maturity or led successful projects. We love seeing quantifiable results!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Mention your stakeholder management skills and how you’ve driven best practices in previous roles. Make it personal!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Client Server
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL 4 knowledge, especially the core practices like Change Management and Service Level Management. Be ready to discuss how you've applied these in previous roles, as this will show your practical expertise.
✨Showcase Your MSP Experience
Prepare examples from your time in Managed Services Providers. Highlight specific challenges you faced and how you improved service management maturity. This will demonstrate your ability to thrive in a similar environment.
✨Engage with Stakeholders
Think about your past experiences in stakeholder management. Be prepared to share how you've influenced teams and led governance forums. This will showcase your leadership skills and ability to drive collaboration.
✨Emphasise Continuous Improvement
Discuss how you've used data and customer feedback to identify improvement opportunities. Mention any tools or automation techniques you've leveraged to enhance efficiency, as this aligns perfectly with the role's focus on continual service improvement.
