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- Tasks: Provide top-notch support for Microsoft tech, solving issues from simple to complex.
- Company: Join a growing software consultancy with a focus on innovation and teamwork.
- Benefits: Earn up to £40k, enjoy healthcare, pension, and hybrid working options.
- Other info: Flexible evening shifts with opportunities for training and certifications.
- Why this job: Make a real impact while learning and growing your skills in tech.
- Qualifications: Experience in technical support and strong knowledge of Microsoft products required.
The predicted salary is between 24000 - 40000 £ per year.
Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy. As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2).
You will act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution. You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team’s knowledge base.
As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications. Location / WFH: Please note working hours for this role are 1600 to midnight. Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Blackburn / Bolton / Preston area).
About you:
- You have experience in a similar Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You’re collaborative and pragmatic with great communication and customer service skills
- You have experience of working similar night shift patterns
What’s in it for you:
- Salary to £40k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Microsoft Technical Support Engineer - Evening Shift in Preston employer: Client Server
Contact Detail:
Client Server Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Support Engineer - Evening Shift in Preston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the consultancy's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common technical support scenarios and how you'd handle them. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! Since you'll be providing support via Teams and email, make sure to highlight your ability to explain complex tech issues in simple terms. This is key for client satisfaction!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Microsoft Technical Support Engineer - Evening Shift in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft tech stack. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Office 365, Intune, and other relevant technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Microsoft Technical Support Engineer role. Share specific examples of how you've tackled technical issues in the past and your approach to customer service.
Show Off Your Communication Skills: Since you'll be providing support via Teams, email, and ticketing systems, it's crucial to demonstrate your communication skills in your application. Keep your language clear and concise, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Client Server
✨Know Your Microsoft Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles and any specific challenges you've overcome.
✨Showcase Your Customer Service Skills
As a Technical Support Engineer, you'll be the first point of contact for clients. Prepare examples of how you've handled difficult customer interactions or resolved issues efficiently. Highlight your communication style and how you ensure client satisfaction.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through your thought process when troubleshooting technical issues. Think of a few scenarios where you successfully diagnosed and resolved problems, and be ready to explain your approach clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might encounter, or opportunities for training and certification. This shows your interest in the role and helps you gauge if it's the right fit for you.