Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for Microsoft products and resolve client issues.
- Company: Join a growing software consultancy with a focus on innovation and teamwork.
- Benefits: Earn up to £45k, enjoy healthcare, pension, and hybrid working options.
- Why this job: Work flexible shifts while developing your skills and advancing your career.
- Qualifications: Experience in technical support and strong knowledge of the Microsoft tech stack required.
- Other info: Enjoy regular social events and a diverse, inclusive workplace.
The predicted salary is between 36000 - 54000 £ per year.
Microsoft Technical Support Engineer (4 day week – shifts) to £40k
Do you have a strong knowledge of the Microsoft tech stack?
You could be progressing your career at a growing software and technology consultancy.
As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You\’ll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.
You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team\’s knowledge base.
As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Location / WFH:
Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other).
Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).
About you:
- You have experience in a similar Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You\’re collaborative and pragmatic with great communication and customer service skills
- You have experience of working similar night shift patterns
What\’s in it for you:
- Salary to £40k
- Pension
Technical Support Engineer • Manchester, Greater Manchester, England
#J-18808-Ljbffr
Microsoft Technical Support Engineer - Shifts employer: Client Server
Contact Detail:
Client Server Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Support Engineer - Shifts
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with the Microsoft tech stack can solve their problems, especially in a support role.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready. This shows you're engaged and gives you a chance to find out if the role is right for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Microsoft Technical Support Engineer - Shifts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft tech stack. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Microsoft Technical Support Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills: Since you'll be providing support via Teams, email, and ticketing systems, it's crucial to demonstrate your communication skills in your application. We appreciate clear and concise writing, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Client Server
✨Know Your Microsoft Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle both Tier 1 and Tier 2 support challenges.
✨Show Off Your Communication Skills
Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex technical concepts in simple terms, as this will reflect your ability to assist clients effectively.
✨Be Ready for Shift Work Questions
Given the evening and weekend shifts, be prepared to discuss your availability and experience with similar work patterns. Highlight your adaptability and willingness to learn during the 20% training time, showing that you're committed to professional growth.
