Head of Customer Success London / WFH to 100k Are you an experienced Customer Success Manager who would relish the opportunity to set up and establish a new Customer Success function for a scaling tech company?You could be progressing your career at a rapidly scaling technology company that provides a fully managed IT service including cyber security.As Head of Customer Success you'll help the business to reorganise around global, problem focused teams and follow-the-sun coverage, Customer Success will become the function responsible for looking across the entire customer base: measuring whether customers are getting better, identifying accounts at risk, driving retention and expansion and ensuring customer feedback directly influences the product roadmap.You'll own customer outcomes at company level, defining how the business measures customer maturity, service health, satisfaction and value.
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You'll build the Customer Success team and operating model across EMEA, Americas and APAC, establishing health scoring, success plans, customer reviews, playbooks and feedback loops.You'll also ensure smaller customers receive a proactive, scalable experience rather than relying on dedicated
Head of Customer Success in Kennington employer: Client Server
Join a dynamic and innovative FinTech company that values technical expertise and offers a collaborative work culture. With a competitive salary of up to £100k plus bonuses, you'll have the opportunity to make a significant impact while enjoying hybrid working arrangements in London. The company prioritises employee growth, providing ample opportunities for career progression and staying at the forefront of emerging technologies in the finance sector.
