At a Glance
- Tasks: Support energy trading apps, solve technical issues, and enhance customer success.
- Company: Join a fast-growing tech company transforming global energy markets with AI.
- Benefits: Competitive salary up to £50k, stock options, 25 days holiday, and professional training.
- Other info: Flexible remote work options and excellent career growth opportunities.
- Why this job: Be the trusted advisor for leading energy firms and influence product development.
- Qualifications: Experience in client-facing technical roles and strong problem-solving skills required.
The predicted salary is between 55000 - 65000 £ per year.
Are you a technically minded client facing Application Support Engineer professional who enjoys working directly with customers, solving complex technical problems and influencing product development? You could be progressing your career at a fast-growing technology company that is transforming global energy markets with AI powered trading and market intelligence solutions.
As an Application Support Engineer, you'll become the trusted technical advisor to some of the world's leading energy trading firms and brokers, helping them maximise the value of innovative trading technology. Sitting at the intersection of technology, trading and customer success, you'll work closely with clients as well as Product and Engineering teams to deliver exceptional technical support, seamless integrations and continuous platform improvements.
You'll own the technical relationship throughout the customer lifecycle, ensuring client environments remain reliable, high performing and aligned with their business objectives. From investigating complex technical issues and coordinating incident resolution through to delivering onboarding, product training and workflow optimisation, you'll play a pivotal role in customer success.
You'll also partner with the commercial team during pre‑sales engagements, advising on technical feasibility, integration requirements and implementation planning. As the voice of the customer, you'll translate real‑world trading workflows into valuable product insights, helping to shape the future direction of the platform.
Location: You'll join colleagues in the London office with flexibility to work from home once a week.
About you:
- You have experience in a similar technical, client facing, role such as Application Support, Technical Support, Solutions Consultant, Technical Account Manager.
- You have strong troubleshooting and problem solving skills with the ability to investigate complex technical issues.
- You have excellent communication and stakeholder management skills, comfortable working with both technical and business stakeholders.
- You have good commercial awareness and the ability to build trusted relationships with customers.
- You have a strong interest in AI and its commercial uses, likely to have your own projects and tools.
What's in it for you:
- Competitive base salary to £50k.
- Stock options.
- 25 days holiday.
- Pension.
- Professional training programmes.
- Diverse culture.
- Excellent career growth opportunities as the company scales.
Energy Trading App Support Engineer (Remote/Hybrid) in England employer: Client Server
Client Server is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With competitive salaries, comprehensive benefits including life assurance and a wellness package, and the flexibility to work from home, employees are empowered to thrive both personally and professionally. Join a highly profitable Hedge Fund where your skills will be valued, and you will have ample opportunities for career progression in a senior role.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Trading App Support Engineer (Remote/Hybrid) in England
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughClient Server's Website
Don’t forget to apply directly through Client Server's website for the full-time Energy Trading App Support Engineer (Remote/Hybrid) role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Trading App Support Engineer (Remote/Hybrid) in England
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Client Server. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Client Server
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Client Server.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Client Server.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
