Business Process Optimisation Specialist

London Full-Time 42000 - 98000 £ / year (est.) No home office possible

Location: London / WFH to £70k

Do you have advanced communication and client-facing skills with strong BPO, business change, and data analytics experience? You could be progressing your career at a growing technology company that helps businesses within the online gaming and gambling industry to solve a range of problems.

As a Business Process Optimisation Specialist, you will liaise with clients to understand their current business processes, obstacles, inefficiencies, and opportunities for improvement using qualitative and quantitative techniques to make data-driven decisions. You'll support the BPO Manager with the development and execution of implementation plans including collaborating with key stakeholders and cross-functional teams to lead the creation of process documentation, provide training, and develop KPIs. You will also monitor and conduct process audits to evaluate and ensure the effectiveness of BPO changes.

About you:

You have strong Business Process Optimisation experience with a good knowledge of process mapping, modelling techniques, and relevant process changes.
You have excellent communication, client relationship, and stakeholder management skills.
You're data savvy and have experience of building data quality and standards frameworks, data transformation, data analytics, and ideally have SQL skills.
You have a strong understanding of Change Management methodologies.
Ideally, you will have experience with Lean, Six Sigma (yellow or green belt), or CCBA, McKinsey problem solving.

What's in it for you:

Salary to £70k
Pension; Private Healthcare; Life Assurance and Income Protection
25 days holiday plus the ability to buy more
Discounts at hundreds of retailers, including 55% off cinema tickets
Season ticket loan, cycle to work scheme, gym discount
Hybrid working (x2 days London office per week)
Impactful role with excellent career growth potential

Apply now to find out more about this Business Process Optimisation Specialist opportunity.