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- Tasks: Provide top-notch support for Microsoft tech stack and resolve client issues.
- Company: Join a growing software consultancy with a focus on collaboration and innovation.
- Benefits: Earn up to £40k, enjoy a four-day work week, and access healthcare and pension.
- Why this job: Make a real impact while learning and growing in your tech career.
- Qualifications: Experience in technical support and strong knowledge of Microsoft technologies required.
- Other info: Flexible hybrid working with opportunities for social events and career advancement.
The predicted salary is between 24000 - 40000 £ per year.
Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy.
As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You will act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.
You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team’s knowledge base. As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Location / WFH: Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other). Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).
About you:
- You have experience in a similar Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You’re collaborative and pragmatic with great communication and customer service skills
- You have experience of working similar night shift patterns
What’s in it for you:
- Salary to £40k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
Apply now to find out more about this Microsoft Technical Support Engineer (Evening and Weekend Shifts) opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Microsoft Technical Support Engineer - Shifts in Basildon employer: Client Server
Contact Detail:
Client Server Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Support Engineer - Shifts in Basildon
✨Tip Number 1
Get to know the Microsoft tech stack inside out! Brush up on your knowledge of Office 365, Intune, and Azure. The more confident you are with these tools, the better you'll shine in interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support via Teams and email, being clear and concise is key. Try role-playing common support scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. This will help us see your thought process and how you handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Microsoft Technical Support Engineer - Shifts in Basildon
Some tips for your application 🫡
Show Off Your Microsoft Skills: Make sure to highlight your knowledge of the Microsoft tech stack in your application. We want to see your experience with Office 365, Intune, and other relevant tools right from the get-go!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Tailor Your Application: Don’t just send a generic application! We love seeing how your unique experiences align with our needs. Take a moment to customise your application for the Technical Support Engineer position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Client Server
✨Know Your Microsoft Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle both Tier 1 and Tier 2 support challenges.
✨Show Off Your Communication Skills
Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to showcase your customer service approach during the interview.
✨Be Ready for Shift Work Questions
Given the nature of the role, expect questions about your experience with shift work. Be honest about your availability and discuss how you manage work-life balance, especially when working evenings and weekends.