At a Glance
- Tasks: Provide L2/L3 support for critical applications and troubleshoot complex issues.
- Company: Join a tech-driven global Asset Manager with billions under management.
- Benefits: Competitive salary, private medical insurance, 25 days leave, and ongoing training.
- Other info: Dynamic role with potential for extension or permanent position.
- Why this job: Make a real impact in a supportive, diverse team while advancing your career.
- Qualifications: Experience in enterprise application support and strong scripting skills required.
The predicted salary is between 35000 - 35000 € per year.
Do you have L2 and L3 support experience? You could be progressing your career at a tech driven, global Asset Manager with multiple billions of dollars under management. As an Application Support Engineer you will provide L2/L3 support for business‑critical applications across AWS and on‑prem Active Directory environments (90/10).
You'll monitor system health using tools like Splunk, Grafana, SolarWinds, building dashboards and optimizing alerting to ensure high availability. You’ll troubleshoot complex issues across application, integration, network, identity and infrastructure layers, leading incident triage, escalation, stakeholder communication and root cause analysis. You’ll also drive problem management by identifying trends and implementing long‑term fixes to improve resilience.
The role includes supporting Microsoft licensing and billing and maintaining enterprise AV / Teams Rooms, working closely with vendors to manage SLAs and escalations. You’ll support deployments and CI/CD pipelines, automate tasks using PowerShell, Python and Terraform and handle SQL, APIs and batch processes. You’ll also contribute to security and compliance (Defender, patching, vulnerability remediation), support audits, and maintain DR/BCP plans with regular testing.
Partnering with development teams, you’ll embed operational best practices, improve observability and drive continuous improvement to reduce MTTD/MTTR and increase automation, while maintaining clear documentation and runbooks.
About you:
- You have L2 / L3 enterprise application support experience across cloud (AWS) and on‑prem environments.
- You have advanced analytical and troubleshooting skills with a structured approach to problem solving.
- You enjoy taking ownership, working autonomously and proactively improving systems and processes.
- You have strong scripting skills with PowerShell, Python, Terraform.
- You’re collaborative and pragmatic with great communication skills.
What's in it for you:
- This is a 6 month Fixed Term Contract with benefits, likely to extend or go permanent.
- Salary to £70k (pro‑rata over 6 months, £35k).
- Pension.
- Private medical insurance including 24 hour GP access.
- Enhanced parental leave policy.
- 25 days annual leave.
- Ongoing training and development and financial support for courses.
Application Support Engineer - Asset Manager employer: Client Server
Join a leading global Asset Manager in London, where you will thrive in a tech-driven environment that values innovation and collaboration. With a strong focus on employee growth, you will benefit from ongoing training, a supportive team culture, and a comprehensive benefits package including private medical insurance and enhanced parental leave. This role not only offers competitive remuneration but also the opportunity to work with cutting-edge technologies while contributing to meaningful projects in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - Asset Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving PowerShell, Python, and Terraform. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common L2/L3 support scenarios. Practice explaining your troubleshooting process clearly and confidently, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Engineer - Asset Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your L2/L3 support experience and any relevant skills like PowerShell, Python, and Terraform. We want to see how your background fits with what we do!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your analytical and troubleshooting skills. Give examples of complex issues you've resolved, especially in cloud and on-prem environments. This will help us see your structured approach to problem-solving.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Client Server
✨Know Your Tech Inside Out
Make sure you brush up on your L2 and L3 support experience, especially with Microsoft O365 and AWS. Be ready to discuss specific tools like Splunk and Grafana, and how you've used them in past roles. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've troubleshot in the past. Highlight your structured approach to problem-solving and how you’ve driven long-term fixes. This is crucial for demonstrating your analytical skills and ability to improve system resilience.
✨Communicate Clearly and Confidently
Since this role involves stakeholder communication and incident triage, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for interviewers to follow your thought process.
✨Demonstrate Your Collaborative Spirit
This position requires working closely with development teams and vendors. Be prepared to discuss how you've collaborated in the past, particularly in driving operational best practices or managing SLAs. Showing that you can work well in a team will set you apart.
