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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve client issues using Microsoft tech.
- Company: Join a growing software consultancy with a focus on innovation and teamwork.
- Benefits: Earn up to £40k, enjoy hybrid working, healthcare, and career growth.
- Why this job: Work night shifts while learning and gaining certifications in a supportive environment.
- Qualifications: Experience in technical support and strong knowledge of Microsoft tech stack required.
- Other info: Flexible work-from-home options and regular social events to connect with colleagues.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Technical Support Engineer (Night Shift) Manchester / WFH to £40k
Do you have a strong knowledge of the Microsoft tech stack?
You could be progressing your career at a growing software and technology consultancy.
As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.
You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.
As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Location / WFH:
Due to the nature of this night shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).
About you:
- You have experience in a similar Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You're collaborative and pragmatic with great communication and customer service skills
- Ideally you will hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus)
- You have experience of working similar night shift patterns
What's in it for you:
- Salary to £40k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
Apply now to find out more about this Technical Support Engineer (Microsoft) opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Technical Support Engineer Night Shift employer: Client Server Ltd.
Contact Detail:
Client Server Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Night Shift
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Technical Support Engineer role, especially one that fits your night shift preference. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your Microsoft tech stack knowledge. Make sure you can confidently discuss your experience with Office 365, Intune, and the other tools mentioned in the job description. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice your communication skills! As a Technical Support Engineer, you'll be the go-to person for clients. Role-play common support scenarios with a friend or family member to get comfortable explaining technical issues clearly and concisely.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Technical Support Engineer Night Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft tech stack and any relevant support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Technical Support Engineer role and how your background makes you a great fit. We love seeing personality, so let your enthusiasm come through!
Showcase Your Communication Skills: Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see that you can connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Client Server Ltd.
✨Know Your Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous positions. Think about the steps you took, the challenges you faced, and how you communicated with clients during the process. This will highlight your ability to handle Tier 1 and Tier 2 support effectively.
✨Show Your Communication Skills
Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to showcase your customer service approach during the interview.
✨Embrace the Night Shift Culture
Be prepared to discuss your experience with night shifts and how you manage your time. Highlight your ability to stay productive and engaged during these hours, and mention any strategies you use to maintain a work-life balance while working at night.
