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- Tasks: Lead the setup of IT Service Delivery and ensure high-quality service delivery.
- Company: Join a global travel brand making an impact in the industry.
- Benefits: Enjoy a hybrid work model, onsite restaurant, and parking near Heathrow.
- Why this job: Drive continuous improvement and influence change in a dynamic environment.
- Qualifications: Strong experience in Technical Service Delivery and advanced stakeholder management skills required.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 42000 - 84000 £ per year.
Technical Service Delivery Manager Heathrow to £70k – immediate start! Are you a Technical Service Delivery Manager looking for an impactful role? You could be progressing your career at a global travel brand. As a Technical Service Delivery Manager you’ll be responsible for setting up the IT Service Delivery function from scratch, operating across all aspects of Service Delivery to ensure the seamless delivery of high quality IT services. You’ll oversee shared services, managing relationships with 3rd party vendors and act as a conduit between internal stakeholders and internal services, defining and ensuring that SLAs are met and monitoring system performance. You’ll have an impactful role and seek to drive continuous improvement, collaborating with stakeholders across the business to communicate and influence change. Location / WFH: There’s a hybrid work from home model with three days in the office based near Heathrow (parking available), with onsite restaurant. About you: You have strong Technical Service Delivery experience within a large organisation, with an indepth understanding of all aspects of IT Service Delivery You have advanced stakeholder management skills, with the ability to motivate, inspire and influence others – you’re skilled at building effective working relationships You have experience of managing IT vendors and developing SLA…
Technical Service Delivery Manager employer: Client Server Ltd.
Contact Detail:
Client Server Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the specific IT Service Delivery frameworks and methodologies that are commonly used in large organizations. This knowledge will not only help you understand the role better but also demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the field of Technical Service Delivery, especially those who have experience in managing vendor relationships. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven continuous improvement in previous roles. Highlighting measurable outcomes will showcase your ability to influence change effectively.
✨Tip Number 4
Research the global travel brand's current IT services and any recent changes or challenges they may be facing. This will allow you to tailor your conversations and show that you're proactive and genuinely interested in their operations.
We think you need these skills to ace Technical Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Service Delivery Manager position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT Service Delivery. Emphasize your stakeholder management skills and any experience with managing IT vendors and SLAs, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've driven continuous improvement in previous positions and how you can bring that expertise to the new role.
Highlight Your Soft Skills: In your application, don't forget to highlight your soft skills, especially your ability to motivate and influence others. Provide examples of how you've built effective working relationships in past roles.
How to prepare for a job interview at Client Server Ltd.
✨Showcase Your Technical Expertise
Be prepared to discuss your previous experience in IT Service Delivery. Highlight specific projects where you set up or improved service delivery functions, and be ready to explain the impact of your work on the organization.
✨Demonstrate Stakeholder Management Skills
Prepare examples that showcase your ability to manage relationships with various stakeholders. Discuss how you've motivated and influenced others in past roles, and be ready to share strategies for effective communication.
✨Discuss Vendor Management Experience
Since managing IT vendors is a key part of the role, come equipped with examples of how you've successfully developed SLAs and maintained strong vendor relationships. Be specific about challenges faced and how you overcame them.
✨Emphasize Continuous Improvement Mindset
Talk about your approach to driving continuous improvement within IT services. Share instances where you've identified areas for enhancement and the steps you took to implement changes, showcasing your proactive attitude.
