At a Glance
- Tasks: Provide top-notch IT support to traders and executives in a fast-paced hedge fund environment.
- Company: Join a highly profitable hedge fund with a prestigious reputation.
- Benefits: Earn up to £100k plus comprehensive benefits including life assurance and enhanced paternity package.
- Other info: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact while working with cutting-edge technology and mentoring fellow analysts.
- Qualifications: Degree in Computer Science and relevant industry certifications required.
The predicted salary is between 85000 - 100000 £ per year.
Do you have expertise with 1st to 3rd line support within trading environments? You could be progressing your career at a hugely profitable Hedge Fund. This IT Client Services Analyst position is a senior, hands-on support role providing a high quality, white-glove IT service to employees across the business, including traders, portfolio managers and senior c-suite executives.
Working within a small, fast-paced team, you'll take ownership of 1st and 2nd line incidents and requests, ensuring issues are resolved quickly and with minimal disruption. You'll also work closely with 3rd line teams on more complex technical issues and lead larger initiatives, including hardware and software rollouts across UK and international offices. Alongside your technical responsibilities, you'll act as a technical lead and mentor to other analysts, helping to develop the team's capabilities and maintain a consistent global support service. You'll also be a key escalation point for IT issues across non-US locations in the absence of the IT Client Services Manager.
Location / WFH: You'll join colleagues in prestigious Central London offices (with onsite restaurant, gym etc.) on a fulltime basis, please note there are shifts on a weekly rota covering 7am to 6pm.
About you:
- You have achieved a Computer Science degree, plus at least one industry certification e.g. CompTIA A+ / Network+ /Security+, Microsoft MCP/MCSA/MCSE and ITIL or Agile certification.
- You have strong experience in a senior desktop support or IT operations role within a financial services, hedge fund, or trading environment, including supporting traders and VIPs under pressure.
- You have an in-depth technical understanding of Windows 10/11, Office 365, Azure/Entra, Intune, Active Directory, and Citrix products (Workspace, XenDesktop, VMware).
- You have an in-depth knowledge of Bloomberg and are familiar with trading applications (e.g. Fidessa, Tradeweb, Citi Velocity) and AI tools (e.g. Anthropic, Copilot).
- You have experience with ServiceNow incident management, Cisco IP telephony, Exchange administration and networking fundamentals (DHCP, DNS).
- You have PowerShell scripting skills combined with knowledge of Python and basic Linux.
- You have technical leadership skills including mentoring engineers, managing complex incidents, and driving large scale IT projects.
- You are calm and professional under pressure, keen to take ownership and have strong attention to detail.
- You're collaborative and pragmatic with excellent communication skills with technical and non-technical audiences.
What's in it for you:
As an IT Client Services Analyst you will earn a highly competitive salary plus a fully comprehensive benefits package including: Salary to £100k, Life Assurance, Critical Illness cover, Enhanced Paternity package and Adoption Assistance, Charitable fund raising matching and much more.
IT Client Services Analyst - Hedge Fund in London employer: Client Server Ltd.
Join a dynamic tech start-up in London, where you'll not only advance your career as a Senior Backend Software Engineer but also play a pivotal role in shaping the future of AI-driven data solutions. With a competitive salary of up to £120k, flexible work-from-home options, and a culture that fosters collaboration and innovation, this is an exceptional opportunity for those looking to make a meaningful impact while enjoying significant growth potential in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Services Analyst - Hedge Fund in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Client Server Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Client Server Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Client Server Ltd.!
✨Direct Apply to Client Server Ltd.
Let's not forget to apply directly through the Client Server Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Client Services Analyst - Hedge Fund in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Client Server Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Client Server Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Client Server Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
