At a Glance
- Tasks: Provide L2/L3 support for critical applications and troubleshoot complex issues.
- Company: Dynamic tech company in London with a supportive and diverse team.
- Benefits: Competitive salary, private medical insurance, 25 days leave, and ongoing training.
- Other info: 6-month contract with potential for extension or permanent role.
- Why this job: Join a fast-paced environment and make a real impact on system resilience.
- Qualifications: Experience in enterprise application support and strong scripting skills.
The predicted salary is between 58000 - 70000 € per year.
As an Application Support Engineer you will provide L2/L3 support for business-critical applications across AWS and on-prem Active Directory environments (90/10). You'll monitor system health using tools like Splunk, Grafana, SolarWinds, building dashboards and optimising alerting to ensure high availability.
You’ll troubleshoot complex issues across application, integration, network, identity and infrastructure layers, leading incident triage, escalation, stakeholder communication and root cause analysis. You’ll also drive problem management by identifying trends and implementing long-term fixes to improve resilience.
The role includes supporting Microsoft licensing and billing and maintaining enterprise AV / Teams Rooms, working closely with vendors to manage SLAs and escalations. You’ll support deployments and CI/CD pipelines, automate tasks using PowerShell, Python and Terraform and handle SQL, APIs and batch processes.
You’ll also contribute to security and compliance (Defender, patching, vulnerability remediation), support audits, and maintain DR/BCP plans with regular testing. Partnering with development teams, you’ll embed operational best practices, improve observability and drive continuous improvement to reduce MTTD/MTTR and increase automation, while maintaining clear documentation and runbooks.
Location / WFH: You’ll be based full-time (Monday to Friday) in the London office per week where you’ll join a supportive, diverse team environment with a large range of facilities.
About you:
- You have L2/L3 enterprise application support experience across cloud (AWS) and on-prem environments
- You have advanced analytical and troubleshooting skills with a structured approach to problem solving
- You enjoy taking ownership, working autonomously and proactively improving systems and processes
- You have strong scripting skills with PowerShell, Python, Terraform
- You’re collaborative and pragmatic with great communication skills
What's in it for you:
Please note this is a 6 month Fixed Term Contract with benefits, likely to extend or go permanent. Salary to £70k (pro-rata over 6 months, £35k)
- Pension
- Private medical insurance including 24 hour GP access
- Enhanced parental leave policy
- 25 days annual leave
- Ongoing training and development and financial support for courses
Application Support Engineer - Asset Manager in London employer: Client Server Ltd.
Join a dynamic and inclusive team in London as an Application Support Engineer, where you'll enjoy a supportive work culture that prioritises employee growth and development. With competitive benefits including private medical insurance, enhanced parental leave, and ongoing training opportunities, this role offers a meaningful chance to enhance your skills while contributing to critical business applications. Experience the unique advantage of working in a vibrant city with a diverse range of facilities at your disposal.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - Asset Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repo showcasing your projects, especially those involving PowerShell, Python, and Terraform. It’s a great way to demonstrate your expertise beyond just words.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Think about how you’d handle incidents in AWS or on-prem environments, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Engineer - Asset Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your L2/L3 support experience, especially with AWS and on-prem environments, to show us you’re the right fit.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled complex issues in the past. We love seeing a structured approach to problem-solving, so don’t hold back on those success stories!
Scripting is Key:Since scripting skills are crucial for this role, mention any projects where you've used PowerShell, Python, or Terraform. We want to see how you’ve automated tasks and improved processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Client Server Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS, Active Directory, and the tools mentioned in the job description like Splunk and Grafana. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and structured approach to problem-solving.
✨Demonstrate Your Scripting Savvy
Since scripting is a key part of the role, be ready to talk about your experience with PowerShell, Python, and Terraform. You might even want to prepare a small demo or example of a script you've written that improved a process or solved a problem.
✨Emphasise Collaboration and Communication
This role requires working closely with vendors and development teams, so be prepared to discuss how you've successfully collaborated in the past. Highlight your communication skills and any experience you have in managing SLAs or stakeholder communications.
