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- Tasks: Provide 2nd line IT support for internal users, both onsite and remotely.
- Company: Join a leading chemical distributor serving top brands in pharmaceuticals and beauty.
- Benefits: Earn up to £40k, enjoy 25 days holiday, and benefit from a pension scheme.
- Why this job: Be part of a dynamic team, contribute to digital transformation, and grow your career.
- Qualifications: Experience in IT support, especially with Office 365 and strong communication skills required.
- Other info: Flexible work options with a supportive and diverse workplace culture.
The predicted salary is between 28800 - 48000 £ per year.
Are you a talented IT Service Desk Analyst looking for an opportunity to progress your career? You could be joining a market leading chemical distributor that supplies various companies including pharmaceutical and beauty product manufacturers.
As a Service Desk Analyst, you will work alongside a team of 3 to provide exceptional 2nd line support to internal users. You will be required to provide both onsite and remote support and maintenance of all systems, devices, and applications that are used internally by the company which is currently around 250 employees in the UK. You'll support employee queries using the ticketing system on applications including Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) whilst also installing and configuring computer hardware and operating systems, as well as iPhones and applications using Microsoft Intune and Apple Business Manager. You will also be able to contribute to and run digital transformation projects.
Location / WFH: You'll join colleagues in the Sutton office 3-4 days a week, with some flexibility to work from home. There is on-site parking available and the train station is only a short walk away.
About you:
- You have experience in a similar Service Desk / IT Support position
- You have experience with Office 365 including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune
- You have a logical mindset, good organisation and prioritisation skills
- You have excellent communication and collaboration skills with a consultative approach
- You are keen to learn and progress your career
- It would be great to also have some experience with Salesforce or ERP
What's in it for you:
- Up to £40k salary
- Excellent career progression
- 25 days holiday
- Pension (7-10%)
- Employee Assistance Line
Apply now to find out more about this opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
IT Service Desk Analyst 2nd line employer: Client Server Ltd.
Contact Detail:
Client Server Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst 2nd line
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, especially Microsoft Office 365 and Intune. Being able to demonstrate your hands-on experience with these platforms during the interview will set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your problem-solving skills and how you've handled challenging IT support situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your logical mindset and prioritisation skills.
✨Tip Number 3
Research the company and its industry, particularly the chemical distribution sector. Understanding their business model and the types of clients they serve can help you tailor your answers and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the IT Service Desk Analyst role, which can be invaluable during your interview.
We think you need these skills to ace IT Service Desk Analyst 2nd line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Office 365 and any other technologies mentioned in the job description. Use specific examples to demonstrate your skills in troubleshooting and user support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to progress in your career. Mention your experience with digital transformation projects and how you can contribute to the company's goals.
Highlight Soft Skills: In your application, emphasise your communication and collaboration skills. Provide examples of how you've successfully worked in a team or resolved user issues effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Client Server Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365 and other relevant technologies. Highlight specific instances where you've successfully resolved issues or improved processes, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a technical issue. Employers appreciate candidates who can logically approach problems and provide clear solutions, so consider preparing a few examples from your past experiences.
✨Emphasise Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex concepts in simple terms, and be ready to showcase your collaborative approach to working with team members and users alike.
✨Express Your Willingness to Learn
Make sure to convey your enthusiasm for personal and professional growth. Discuss any relevant training or certifications you are pursuing, and express your interest in contributing to digital transformation projects, as this aligns with the company's goals.
