At a Glance
- Tasks: Manage client accounts and ensure maximum value from products while driving service delivery improvements.
- Company: Growing software and technology consultancy with a focus on diversity and inclusion.
- Benefits: Salary up to £75k, pension, travel expenses covered, and opportunities for professional growth.
- Other info: Work on-site 1-2 days a week with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in service delivery management.
- Qualifications: Experience in MSP environments, strong communication skills, and knowledge of ITIL and Microsoft Azure.
The predicted salary is between 68000 - 75000 € per year.
Isle of Grain, Kent | £68k - £75k per year
Are you a tech savvy Service Delivery Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy. As a Senior Service Delivery Manager you'll manage a new account for the business, working on client site to manage the transition and have oversight to ensure the client gains maximum value from the product.
You'll collaborate with the Professional Services and the Service Desk team, acting as a liaison between the business and client and ensuring that SLAs are met. As a senior member of the team, you'll also challenge the status quo internally and drive improvements and standards to Service Delivery within the business, whilst mentoring more junior Service Delivery Managers.
Location / WFH: You’ll be based on client site in the Isle of Grain 1-2 days a week / fortnight, the company will cover travel expenses including overnight stay.
About you:
- You are an experienced Service Delivery Manager within MSP environments
- You have advanced stakeholder management and communication skills, able to build strong working relationships and manage clients
- You have a good technical understanding of ITIL 4 and the Microsoft tech stack including Azure
- You hold SC Clearance or are able to achieve it (i.e. UK permanent resident for 5yrs+)
What's in it for you:
- Salary to £75k
- Pension
Apply now to find out more about this opportunity.
At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Senior Service Delivery Manager ITIL in Grain employer: Client Server Ltd.
Join a dynamic and growing software and technology consultancy as a Senior Service Delivery Manager in the picturesque Isle of Grain, Kent. With a competitive salary of up to £75k, you will benefit from a supportive work culture that prioritises diversity and continuous learning, alongside opportunities for professional growth and mentorship. Enjoy the unique advantage of flexible working arrangements, with travel expenses covered for client site visits, ensuring you can focus on delivering exceptional service while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager ITIL in Grain
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've improved service delivery in past roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Service Delivery Manager ITIL in Grain
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Delivery Manager role. Highlight your MSP experience and any relevant ITIL and Microsoft Azure skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed client relationships and improved service delivery in the past. We love a good story!
Show Off Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to build strong relationships and manage stakeholders effectively. We want to see that you can engage with clients and teams alike!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Client Server Ltd.
✨Know Your ITIL and Azure Inside Out
Make sure you brush up on your ITIL 4 knowledge and Microsoft Azure specifics. Be ready to discuss how you've applied these frameworks in your previous roles, especially in MSP environments. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in the past. Think about specific challenges you faced and how you built strong relationships to overcome them. This is crucial for a Senior Service Delivery Manager role, so make it a key part of your discussion.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about times when you challenged the status quo and drove improvements in service delivery. Highlight any metrics or outcomes that resulted from your initiatives. This will illustrate your proactive approach and ability to mentor others in the team.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding diversity and inclusion. This shows that you’re not only a fit for the role but also for the company as a whole.
