At a Glance
- Tasks: Lead a high-performing Service Desk and ensure exceptional client experiences.
- Company: Successful IT Managed Service Provider in Middlesbrough.
- Benefits: Competitive salary up to £65k, pension, and impactful role.
- Other info: Full-time role with opportunities for growth and influence.
- Why this job: Shape the future of client services and drive team success.
- Qualifications: Experience in managing service desks and strong leadership skills.
The predicted salary is between 58000 - 65000 £ per year.
Middlesbrough, North Yorkshire | £58k - £65k per year
Are you an experienced service leader who thrives on building high performing teams and delivering exceptional client outcomes? You could be progressing your career as a Client Services Manager for a successful IT Managed Service Provider.
As a Client Services Manager, you will take ownership of the Service Desk, leading the function through its next phase of growth while ensuring an outstanding experience for both clients and employees. Reporting directly to the Managing Director, you'll oversee the day-to-day performance of the Service Desk, managing Technical Stack Leads and building a strong leadership structure that drives accountability, collaboration and operational excellence.
You'll ensure service levels are consistently achieved, act as the senior escalation point for major incidents and high-priority client issues, and foster a culture focused on quality, continuous improvement and customer satisfaction. Collaborating closely with the Commercial team, you'll develop strong client relationships, provide valuable service insights and identify opportunities to strengthen accounts and support business growth. You'll also monitor resource planning, capacity and performance, using data and reporting to drive informed decisions and continual service improvement.
Location: You'll join the team in Middlesbrough on a full-time basis, Monday to Friday.
About you:
- You have experience managing a Service Desk or client services function, ideally within a technology or managed services environment.
- You have strong, demonstrable management and leadership skills, including direct experience managing managers or team leads.
- You have experience of driving performance improvement and accountability within a team.
- You have advanced communication skills, comfortable reporting directly to senior leadership and managing client relationships at a senior level.
- You have strong organisational skills and the ability to manage competing priorities across multiple technical disciplines.
What's in it for you:
- Salary to £65k
- Pension
- Impactful role that you can shape and influence.
Apply now to find out more about this Client Services Manager opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Client Server Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Client Server Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Client Server Ltd.!
✨Direct Apply to Client Server Ltd.
Let's not forget to apply directly through the Client Server Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Client Server Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Client Server Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Client Server Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
