At a Glance
- Tasks: Support clients with innovative trading technology and solve complex technical issues.
- Company: Fast-growing tech company transforming global energy markets with AI solutions.
- Benefits: Competitive salary, stock options, 25 days holiday, and professional training.
- Other info: Flexible work environment with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the energy trading sector.
- Qualifications: Experience in client-facing technical roles and strong problem-solving skills.
The predicted salary is between 45000 - 50000 £ per year.
Are you a technically minded client facing Application Support Engineer professional who enjoys working directly with customers, solving complex technical problems and influencing product development? You could be progressing your career at a fast-growing technology company that is transforming global energy markets with AI powered trading and market intelligence solutions.
As an Application Support Engineer, you'll become the trusted technical advisor to some of the world's leading energy trading firms and brokers, helping them maximise the value of innovative trading technology. Sitting at the intersection of technology, trading and customer success, you'll work closely with clients as well as Product and Engineering teams to deliver exceptional technical support, seamless integrations and continuous platform improvements.
You'll own the technical relationship throughout the customer lifecycle, ensuring client environments remain reliable, high performing and aligned with their business objectives. From investigating complex technical issues and coordinating incident resolution through to delivering onboarding, product training and workflow optimisation, you'll play a pivotal role in customer success.
You'll also partner with the commercial team during pre-sales engagements, advising on technical feasibility, integration requirements and implementation planning. As the voice of the customer, you'll translate real-world trading workflows into valuable product insights, helping to shape the future direction of the platform.
Location: You’ll join colleagues in the London office with flexibility to work from home once a week.
About you:
- You have experience in a similar technical, client facing, role such as Application Support, Technical Support, Solutions Consultant, Technical Account Manager.
- You have strong troubleshooting and problem solving skills with the ability to investigate complex technical issues.
- You have excellent communication and stakeholder management skills, comfortable working with both technical and business stakeholders.
- You have good commercial awareness and the ability to build trusted relationships with customers.
- You have a strong interest in AI and its commercial uses, likely to have your own projects and tools.
What's in it for you:
- Competitive base salary to £50k.
- Stock options.
- 25 days holiday.
- Pension.
- Professional training programmes.
- Diverse culture.
- Excellent career growth opportunities as the company scales.
Apply now to find out more about this opportunity.
Application Support Engineer / Consultant employer: Client Server Ltd.
Client Server Ltd. is an excellent employer, offering a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, the company provides ample opportunities for career progression and competitive compensation packages, including bonuses. Joining our team means being part of an innovative environment where your contributions to designing and optimising data platform components will be valued and impactful.
