At a Glance
- Tasks: Provide hands-on IT support across multiple customer environments and troubleshoot various technical issues.
- Company: Join a dynamic Managed Service Provider (MSP) team with a focus on growth and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Exciting opportunity to grow your career in a supportive and innovative tech team.
- Why this job: Make a real difference by solving tech problems and supporting diverse clients in a fast-paced environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and familiarity with Microsoft 365 and Windows.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced L1/L2 IT Support Engineerto join our growing MSP team.
This is a hands-on support role working across multiple customer environments.
You will provide technical support viaphone, email, Whats App and remote support tools, taking ownership of issues from initial contact through to resolution.
The role would suit someone who is comfortable working in a busy MSP environment, can manage several issues at once and has the technical confidence to troubleshoot beyond basic first-line support.
Key Responsibilities
- Provide Level 1 and Level 2 technical support to MSP customers.
- Support users via phone, email, Whats App and remote support tools.
- Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues.
- Support and troubleshoot Azure Virtual Desktop (AVD) environments.
- Manage multiple tickets and customer requests at the same time.
- Keep customers updated and maintain clear ticket notes.
- Assist with user onboarding and offboarding.
- Manage permissions, accounts and general Microsoft 365 administration.
- Diagnose issues before escalating to senior engineers where required.
- Support the wider IT team with customer projects, changes and recurring technical issues.
- Provide on-call or out-of-hours support when required.
What We're Looking For
- Previous experience working in an MSP, IT support company or busy service desk environment .
- Strong Level 1 support skills with experience handling Level 2 issues.
- Good knowledge of Microsoft 365 and Windows environments.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple tasks and priorities.
- Confident speaking to customers over the phone.
- Organised, reliable and able to take ownership of technical issues.
- Willingness to participate in on-call support when required.
Experience with any of the following would be beneficial
- Exchange Online
- Share Point and One Drive
- Active Directory
- VPNs and networking
- Firewalls
- RMM tools
- Supporting remote users
About the Role
You will be joining a growing technical team supporting a range of business customers.
This is not a scripted call-centre helpdesk role.
We are looking for someone who can investigate problems properly, take responsibility for customer issues and work efficiently in a fast-paced MSP environment.
The successful candidate will be expected to work from our office near Manchester Airport.
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L2 Support Technician / IT Support Engineer in Manchester employer: Client First Solutions
Client First Solutions is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work environment where IT Support Technicians can thrive. With a strong focus on employee development, we provide comprehensive training and growth opportunities in cutting-edge technologies like Azure and Microsoft 365, all while fostering a collaborative culture that values teamwork and innovation. Enjoy a balanced work-life schedule with on-site hours that allow you to make a meaningful impact in the lives of our MSP customers.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Support Technician / IT Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Client First Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Client First Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Client First Solutions!
✨Direct Apply to Client First Solutions
Let's not forget to apply directly through the Client First Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2 Support Technician / IT Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Client First Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Client First Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Client First Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
