Salary: £33,000 - 40,000 per year
Requirements
- Previous experience working in an MSP, IT support company or busy service desk environment
- Strong Level 1 support skills with experience handling Level 2 issues
- Good knowledge of Microsoft 365 and Windows environments
- Experience supporting Azure Virtual Desktop (AVD)
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tasks and priorities
- Confident speaking to customers over the phone
- Good written communication skills
- Organised, reliable and able to take ownership of technical issues
- Willingness to participate in on-call support when required
Responsibilities
- Provide Level 1 and Level 2 technical support to our MSP customers
- Support users via phone, email, WhatsApp and remote support tools
- Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues
- Support and troubleshoot Azure Virtual Desktop (AVD) environments
- Manage multiple tickets and customer requests at the same time
- Keep customers updated and maintain clear ticket notes
- Assist with user onboarding and offboarding
- Manage permissions, accounts and general Microsoft 365 administration
- Diagnose issues before escalating to senior engineers where required
- Support the wider IT team with customer projects, changes and recurring technical issues
- Provide on-call or out-of-hours support when required
Technologies
- Azure
- Support
- Microsoft 365
- Windows
- Office 365
- Cloud
- Active Directory
- Microsoft Intune
- SharePoint
More
We are a growing MSP team supporting a range of business customers from our office near Manchester Airport. This is a hands-on, office-based technical support role in a fast-paced environment, not a scripted call-centre helpdesk position. The successful candidate will work Monday to Friday, either 08:30-17:00 or 09:00-17:30, in a full-time permanent role. We offer a salary of £33,000 to £40,000 per annum, along with free parking and on-site parking.
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2nd Line IT Support AVD Expert in Manchester employer: Client First Solutions
Client First Solutions is an exceptional employer located in the vibrant city of Manchester, offering a dynamic work environment where IT Support Technicians can thrive. With a strong focus on employee development, we provide comprehensive training and growth opportunities in cutting-edge technologies like Azure and Microsoft 365, all while fostering a collaborative culture that values teamwork and innovation. Enjoy a balanced work-life schedule with on-site hours that allow you to make a meaningful impact in the lives of our MSP customers.
