At a Glance
- Tasks: Lead a team to deliver exceptional guest services and create memorable experiences.
- Company: Join Birdworld, one of the UK's largest bird parks with a vibrant atmosphere.
- Benefits: Earn up to £12.96 per hour, enjoy staff discounts, and access counselling support.
- Other info: Full-time role with 37.5 hours per week, including weekends and public holidays.
- Why this job: Be the face of Birdworld and make a lasting impression on our visitors.
- Qualifications: Previous customer service experience is essential; training will be provided.
The predicted salary is between 27000 - 27000 £ per year.
We are offering an exciting opportunity for a Senior Guest Services Assistant to join the Birdworld Team on a permanent, full-time basis including alternate weekends. Pay Rate is up to £12.96 per hour.
About Birdworld
Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species. As part of our Guest Services department, you will be leading a team to ensure all our visiting guests are provided with a great service.
About the Role
The role reports to the Guest Services Team Lead. The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment. Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our business.
Duties include:
- Supporting the operations of the admissions team and Information Desk.
- Staff training and coaching.
- Ensuring all systems and procedures are adhered to.
- Coordinating the replenishment of the retail areas and assisting with the process of incoming deliveries.
- Providing Administrative support including the processing of memberships, bookings, and experiences, and dealing with incoming enquiries.
Previous experience in a Customer Service environment is essential for this role. All necessary training will be provided. This vacancy offers 37.5 hours per week, with weekend and public holidays being part of your working rota.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees.
- Generous Staff Discount Scheme after completion of probationary period.
Senior Guest Services Assistant - Full Time - Birdworld in Farnham employer: Client Careers Site
Birdworld is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and customer service excellence are at the forefront. Located in the picturesque Farnham, Surrey, employees benefit from a generous staff discount scheme, a contributory pension plan, and access to an Employee Assistance Program, ensuring a fulfilling and rewarding work experience. With opportunities for training and growth within a vibrant environment, Birdworld is the perfect place for those looking to make a meaningful impact in the guest services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Services Assistant - Full Time - Birdworld in Farnham
✨Tip Number 1
Get to know Birdworld! Research the park, its values, and what makes it unique. This way, when you chat with the team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Senior Guest Services Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former Birdworld employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Birdworld team!
We think you need these skills to ace Senior Guest Services Assistant - Full Time - Birdworld in Farnham
Some tips for your application 🫡
Show Your Passion for Guest Services:When writing your application, let us see your enthusiasm for providing top-notch guest services. Share any relevant experiences that highlight your customer service skills and how you’ve made a positive impact on guests in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Guest Services Assistant role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for at Birdworld.
Highlight Team Leadership Experience:Since this role involves leading a team, don’t forget to mention any previous leadership or coaching experience. We want to know how you’ve successfully guided others and contributed to a positive team environment.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Client Careers Site
✨Know Your Stuff
Before the interview, make sure you research Birdworld thoroughly. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Senior Guest Services Assistant, your experience in customer service is crucial. Prepare specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your ability to lead a team and provide excellent service.
✨Practice Team Leadership Scenarios
Since you'll be leading a team, think about times when you've trained or coached others. Be ready to discuss your leadership style and how you handle challenges within a team. This will show that you’re prepared for the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Guest Services department. This shows your enthusiasm and helps you gauge if Birdworld is the right fit for you.
